Circular No. 16/2009/TT-BLDTBXH dated May 20, 2009, regulations on framework programs for vocational secondary and college levels

CIRCULAR

REGULATIONS ON FRAMEWORK PROGRAMS FOR VOCATIONAL SECONDARY AND COLLEGE LEVELS

Pursuant to the Law on vocational education and training dated November 29, 2006;

Pursuant to the Government's Decree No. 186/2007/ND-CP on December 25, 2007 on defining the functions, tasks, powers and organizational structure of the Ministry of Labour, War Invalids and Social Affairs;

According to appraisal results of the Appraisal Council and at the request of the General Directorate of Vocational Training for promulgation of the framework programs for vocational secondary and college levels in the following vocations: Tour guide; Travel Management; Cooking Techniques;

Ministry of Labour, War Invalids and Social Affairs provides for the framework programs for vocational secondary and college levels for the said vocations as follows:

Article 1. Scope and regulated entities

This Circular provides for the framework programs for vocational secondary and college levels in the vocations prescribed in this Circular and applies to public and private vocational colleges, vocational secondary schools, universities, colleges and professional secondary schools (hereinafter referred to as vocational training institutions) that have been issued certificates of vocational training activities;

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Article 2. The framework programs provided for in this Circular consist of:

1. The framework programs for vocational secondary and college levels in “Tour Guide” (Annex 1);

2. The framework programs for vocational secondary and college levels in “Travel Management” (Annex 2);

3. The framework programs for vocational secondary and college levels in “Cooking Techniques” (Annex 3);

4. The framework programs for vocational secondary and college levels in “Hotel management” (Annex 4).

Article 3. Responsibility to formulate vocational training programs:

Rectors of vocational colleges, vocational secondary schools, universities, colleges and professional secondary schools that have been issued certificates of vocational training activities with respect to the vocations prescribed in this Circular shall, pursuant to regulations in this Circular, organize the formulation, appraisal and approval for vocational training programs of their institutions.

Article 4. Implementation

1. This Circular takes effect after 45 days as of the date on which it is signed;

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PP MINISTER
DEPUTY MINISTER




Dam Huu Dac

ANNEX 1:

 FRAMEWORK PROGRAMS FOR VOCATIONAL SECONDARY AND COLLEGE LEVELS IN “TOUR GUIDE”
(Enclosed to the Circular No. 16/2009/TT- BLDTBXH dated May 20, 2009 by Minister of Labour, War Invalids and Social Affairs)

Annex 1A:

FRAMEWORK PROGRAM FOR VOCATIONAL SECONDARY LEVEL

Vocation: Tour Guide

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Training level: Vocational secondary level

Admission targets: Graduates from upper secondary schools and equivalent levels;

(Graduates from lower secondary schools must attend supplementary general education classes as provided for by the Ministry of Education and Training);

Number of training subjects/modules: 25

Award: Vocational secondary education diploma

I. TRAINING OBJECTIVE

1. Vocational knowledge and skills

- Knowledge:

After completing this training program, learners will acquire:

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...

...

+ Necessary knowledge for tour guide operations such as overview of tourism and hospitality, tourist psychology, communication skills, Vietnamese relics and famous landscapes, Vietnamese Culture, Vietnamese Tourism Geography, etc.;

+ Ancillary knowledge for tour guide operations such as travel operations, Vietnamese ethnic groups, Vietnamese historical process, history of world civilization, events organization, applied informatics, payment operations, office operations, culinary culture, accommodation operations, tourism environment, security and safety, etc.; and

+ Fundamental knowledge about politics, law, national defense, physical education, computer skills and foreign languages;

- Skills:

+ After finishing this training program, learners will have professional skills in preparing and organizing programs, presenting and introducing sightseeing places, managing group tourists, assisting in marketing and sales of tourism programs, establishing and maintaining relationship with partners, settling problems that arise during the execution of a tourism program, taking care of customers, etc. to meet tourists' demand. Requirements on quality, hygiene, safety, security, kindness and politeness are satisfied;

+ Learners will have other ancillary skills in tour guide such as communication skills, event organization skills, etc;

+ Learners may use foreign languages in common talks and in certain specific tourism activities;

+ Learners may work independently, do teamwork and apply technologies to tour guide activities; have a good health, professional ethics and conscience, awareness of disciplines, industrial behavior, and to organize and fulfill duties of tour guide vocation. Graduates from this training program may find jobs, self-employ or attend higher-level training courses.

2. Politics, ethics; physical education and national defense education

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+ Enable learners to express basic knowledge about revolutionary policies of the Communist Party, the Government’s constitution and law; demonstrate the patriotic spirit and loyalty towards a pathway to developing and defending the Socialist Republic of Vietnam; fulfill a citizen’s responsibilities and obligations; live and work in compliance with the constitution and law;

+ Exhibit their wholehearted devotion towards their occupation, have ability to work independently and do teamwork. Show professional skills, have a healthy lifestyle in conformity with the national and local manners and customs, and culture in each historical periods;

+ Show spirit of learning and training to improve the qualification and meet working demand.

- Physical education and national defense education:

+Equip learners with basic knowledge and skills in sports and applying measures to protect and improve their health;

+ Educate learners in the patriotism, socialism, and necessary knowledge about all-people national defence and people’s armed forces, and awareness of defence of the Socialist Republic of Vietnam;

+ Equip learners with certain knowledge about necessary military skills as the basis for their fulfillment of military duties within training institutions, and make effective use of their professional competence in assisting in national defence activities, and exhibit their willingness to participate in armed forces for national defence purposes.

3. Career opportunities

After completing the vocational secondary training program, learners will be qualified to undertake positions such as on-site guide, local guide, tour guide, guide under other tourism forms (mainly for Vietnamese tourists), and other job positions depending on their personal competence and job requirements.

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1. Course length and minimum actual training duration:

- Course length: 2 years

- Study duration: 90 weeks

- Minimum actual training duration: 2550 hours

- Duration for test preparation, testing upon completion of a subject and examinations: 180 hours (including 30 hours of graduation examination)

2. Distribution of minimum actual training duration:

- Training duration for compulsory general subjects: 210 hours

- Training duration for vocational training subjects: 2340 hours

+ Training duration for compulsory subjects: 1860 hours; Training duration for optional subjects: 480 hours

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3. Duration of supplementary general education classes for graduates from lower secondary schools: 1200 hours

(The list of supplementary education subjects and distribution of training duration for each subject shall comply with regulations of the Ministry of Education and Training set forth in the framework program for professional secondary education. Arrangement of subjects to be learnt must be pedagogically logic to ensure that learners will be able to acquire job-specific knowledge and skills in an effective manner).

III. LIST OF COMPULSORY TRAINING SUBJECTS/MODULES, TRAINING DURATION AND DISTRIBUTION OF TRAINING DURATION

Code of subject/ module

Name of subject/ module

Training duration (hours)

Total

Where

Theory

...

...

...

Testing

I

General subjects

210

106

MH01

Law

...

...

...

10

4

1

MH02

Politics

30

22

6

2

...

...

...

Physical Education

30

3

24

3

MH04

National Defense Education – Security

45

28

...

...

...

4

MH05

Informatics

30

13

15

2

MH06

Foreign Language - Primary level

...

...

...

30

25

5

II

Compulsory subjects/modules

1860

387

1396

77

...

...

...

Basic technical subjects/modules

105

90

27

8

MH07

Overview of tourism and hospitality

30

28

...

...

...

2

MĐ08

Psychology and Skills in communicating with tourists

75

42

27

6

II.2

Major vocational subjects/modules

...

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...

297

1369

69

MH09

Foreign Language for specific purpose

420

90

305

25

...

...

...

Vietnamese relics and famous landscape

75

42

29

4

MH11

Vietnamese culture

75

57

...

...

...

3

MH12

Vietnamese tourism geography

60

56

-

4

MĐ13

Tour guide operations

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...

72

240

33

MH14

Professional practice

780

-

780

...

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Total

2070

597

1396

77

IV. COMPULSORY TRAINING SUBJECTS/MODULES:

(Detailed contents are specified in attached annexes)

V. INSTRUCTIONS FOR USING THE FRAMEWORK PROGRAM FOR VOCATIONAL SECONDARY LEVEL AS THE BASIS FOR FORMULATING VOCATIONAL TRAINING PROGRAMS:

1. Instructions for preparing the list of optional vocational training subjects/ modules; training duration, distribution of training duration and contents of study thereof.

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- The training duration for each optional vocational training subject/ module shall be determined on the basis of the vocational analysis as that for a compulsory vocational training subject/module.

1.1. List of optional vocational training subjects/modules and distribution of training duration thereof

Code of subject/ module

Name of subject/ module

Training duration (hours)

Total

Where

Theory

Practice

...

...

...

MĐ15

Travel operations

150

43

93

14

MH16

Vietnamese ethnic groups

45

...

...

...

-

2

MH17

Vietnamese historical process

60

58

2

MH18

...

...

...

45

43

-

2

MĐ19

Event organization

45

15

27

...

...

...

MH20

Applied informatics

45

15

27

3

MĐ21

Payment operations

45

...

...

...

28

2

MĐ22

Office operations

45

15

28

2

MH23

...

...

...

45

15

27

3

MH24

Accommodation operations

45

15

28

...

...

...

MH25

Tourism environment, security and safety

45

15

27

3

Total

615

...

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285

38

(Detailed contents are specified in attached annexes)

1.2. Instructions for designing training programs for optional vocational training subjects

- Selecting subjects/modules so as to ensure the minimum training duration for optional subjects in the framework program.

- For preparing the list of optional vocational training subjects/modules, training institutions should base on specific features of each vocation and their actual conditions, consisting of:

+ Learners' demand (enterprises’ demand);

+ Qualifications of teachers/ lecturers;

+ Teaching facilities and equipment.

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2. Instructions for graduation examination:

No.

Exam subjects

Assessment form

 Testing period

1

Politics

Written exam

Not exceeding 120 minutes

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Supplementary knowledge for graduates from lower secondary school

Written exam, multiple choice

Not exceeding 120 minutes

3

Vocational knowledge and skills:

- Vocational theory: Foreign language for specific purposes/ Tour guide operations

- Vocational practice: Tour guide operations

Written exam, oral exam, multiple choice

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...

Not exceeding 120 minutes

Not exceeding 4 hours

3. Instructions for determining time and contents of extra-curricular activities (arranged outside of the training duration) which aim to achieve comprehensive education objectives:

Contents

Time

1. Physical and sports activities

From 5 am to 6 am; 17 pm to 18 pm every day

2. Cultural and art activities

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- Collective activities

- Outside the daily training schedule

- From 19 pm to 21 pm (one session per week)

3. Library activities

Outside the training schedule, learners may read books and reference materials in the library

All weekdays

4. Recreational and entertainment activities, and other activities of the Communist Youth Union

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5. Field trips

Once for every semester

4. Other remarks:

4.1. Remarks on detailed training program and outline

- Detailed outline and detailed training program for compulsory general subjects shall comply with regulations and guidelines by the General Directorate of Vocational Training directly under Ministry of Labour, War Invalids and Social Affairs.

- Detailed training program for compulsory vocational training subjects/modules shall be formulated on the basis of tour guide duties analysis results.

- Based on tour guide job duties analysis results, necessary knowledge, skills and attitudes shall be determined to put into detailed programs of training subjects/modules.

4.2. Instructions for formulating detailed programs for optional vocational training subjects:

Base on main contents included in the detailed outline of each subject to design detailed program for that subject. To be specific:

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- Main contents about knowledge, skills and attitudes that learners must acquire.

- Distribution of training duration for each determined part/chapter.

- Instructions for program execution.

4.3. Instructions for testing upon the completion of each subject and graduation examination:

Upon the completion of training program of each vocational training subject, testing shall be given to evaluate learners' study results and follow the achievement of subject’s objectives.

- Assessment form: Written exam, oral exam, multiple choice, practical exercises

- Testing period: + Theory: Not exceeding 120 minutes

+ Practice: Not exceeding 8 hours

- Each subject is comprised of at least 02 credits (each credit equals to 15 hours). A test shall be given upon the completion of each subject (theory test).

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- A test includes:

+ Multiple-choice questions, each of which should be done within 1-5 minutes.

+ Essay questions, each of which should be done within 15 minutes.

4.4. Instructions for distribution of time and contents of professional practice:

- Professional practice is aimed at improving learners’ knowledge and learners may apply their acquired knowledge and skills to the real occupational context;

- Contents of this professional practice include those that learners have been taught at training institutions (this varies depending on different practice assignments) with particular attention paid to those applicable to the real work duties;

- Activities of this professional practice shall be classified into three groups as follows:

+ Learners perform vocational practice assignments at tourism enterprises that have jobs relating to tour guide. In such case, learners need instructions by teachers or instructors (who may be experienced or qualified ones working for service providers);

+ Learners practice their tour guide operations (with teachers’ instructions) at tourist sites or routes, or according to tourism programs, etc.;

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- With respect to selection of form and distribution of time of professional practice, each vocational training institution shall, based on their specific conditions, decide either the occupational practice at service providers or grouping of learners for separate practice assignments, but must ensure consistence with duration, objectives and contents mentioned above./.

Annex 1B:

FRAMEWORK PROGRAM FOR VOCATIONAL COLLEGE LEVEL

Vocation: Tour Guide

Code: 50810102

Training level: Vocational college level

Admission targets: Graduates from upper secondary schools and equivalent levels;

Number of training subjects/modules: 34

Award: Vocational college diploma

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1. Vocational knowledge and skills

- Knowledge:
After completing this training program, learners will acquire:

+ In-deep professional knowledge in tour guide, consisting of: Features and value of natural resources and tourist attractions/routes; relevant tourism service providers; tourism program organization process, knowledge of giving speech and instructions to tourists; handling situations that arise during the execution of a tourism program;

+ Necessary knowledge for tour guide operations such as overview of tourism and hospitality, tourist psychology, communication skills, Vietnamese relics and famous landscapes, Vietnamese culture, Vietnamese tourism geography, event organization, history of world civilization, Vietnamese historical process, Vietnamese ethnic groups;

+ Ancillary knowledge for tour guide operations such as travel operations, Vietnamese folk literature, Vietnamese economy, office operations, menu design, payment operations, culinary culture, accommodation operations, applied informatics, tourism environment, security and safety, etc.;

+ Professional knowledge to perform tour guide operations for international tourists such as international economics, world tourism geography;

+ Teamwork knowledge and fundamentals of economic management such as social statistics, service quality management, state management of tourism, tourism marketing;

+ Fundamental knowledge about politics, law, national defense, physical education, computer skills and foreign languages.

- Skills:

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+ Learners may use foreign languages in common talks and in certain specific activities related to international tour guide operations;

+ Learners may work independently, do teamwork and apply technologies to tour guide activities; have a good health, professional ethics and conscience, awareness of disciplines, industrial behavior, and to organize and fulfill duties of tour guide vocation. Graduates from this training program may find jobs, self-employ or attend higher-level training courses.

2. Politics, ethics; physical education and national defense education

- Politics, ethics:

+ Enable learners to express basic knowledge about revolutionary policies of the Communist Party, the Government’s constitution and law. Demonstrate the patriotic spirit and loyalty towards a pathway to developing and protecting the Socialist Republic of Vietnam; fulfill a citizen’s responsibilities and obligations; live and work in compliance with the constitution and law;

+ Exhibit their wholehearted devotion towards their occupation, have ability to work independently and do teamwork. Show professional skills, have a healthy lifestyle in conformity with the national and local manners and customs, and culture in each historical periods;

+ Show spirit of learning and training to improve the qualification and meet working demand.

- Physical education and national defense education:

+Equip learners with basic knowledge and skills in sports and applying measures to protect and improve their health;

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...

...

+ Equip learners with certain knowledge about necessary military skills as the basis for their fulfillment of military duties within training institutions, and make effective use of their professional competence in assisting in national defence activities, and exhibit their willingness to participate in armed forces for national defence purposes.

3. Career opportunities

After completing the vocational college program, learners will be qualified to undertake positions such as on-site guide, local guide, tour guide, guide under other tourism forms (for both Vietnamese and international tourists), may become chief tour guide or tour guide manager of travel companies in the future and undertake other job positions depending on their personal competence and job requirements.

II. COURSE LENGTH AND MINIMUM ACTUAL TRAINING DURATION

1. Course length and minimum actual training duration:

- Course length: 3 years

- Study duration: 131 weeks

- Minimum actual training duration: 3750 hours

- Duration for test preparation, testing upon completion of a subject and examinations: 240 hours (including 60 hours of graduation examination)

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- Training duration for compulsory general subjects: 450 hours

- Training duration for vocational training subjects: 3300 hours

+ Training duration for compulsory subjects: 2520 hours; Training duration for optional subjects: 780 hours

+ Theoretical training duration: 1115 hours; Practical training duration: 2175 hours
III. LIST OF COMPULSORY SUBJECTS/MODULES, TRAINING DURATION AND DISTRIBUTION OF TRAINING DURATION

Code of subject/ module

Name of subject/ module

Training duration (hours)

Total

Where

...

...

...

Practice

Testing

I

General subjects

450

220

200

30

MH01

...

...

...

30

21

7

2

MH02

Politics

90

60

24

...

...

...

MH03

Physical Education

60

4

52

4

MH04

National Defense Education – Security

75

...

...

...

13

4

MH05

Informatics

75

17

54

4

MH06

...

...

...

120

60

50

10

II

Compulsory subjects/modules

2520

626

1083

...

...

...

II.1

Basic technical subjects/modules

105

70

27

8

MH07

Overview of tourism and hospitality

30

...

...

...

-

2

MĐ08

Psychology and Skills in communicating with tourists

75

42

27

6

II.2

...

...

...

2425

556

1056

83

MH09

Foreign Language for specific purpose

600

140

430

...

...

...

MH10

Vietnamese relics and famous landscapes

75

42

29

4

MH11

Vietnamese culture

75

...

...

...

15

3

MH12

Vietnamese tourism geography

60

56

-

4

MĐ13

...

...

...

60

30

27

3

MH14

History of world civilization

45

43

-

...

...

...

MH15

Vietnamese historical process

60

58

-

2

MH16

Vietnamese ethnic groups

45

...

...

...

-

2

MĐ17

Tour guide operations

435

87

315

33

MH18

...

...

...

960

-

960

Total

2970

1076

1803

...

...

...

IV. COMPULSORY TRAINING SUBJECTS/MODULES:

(Detailed contents are specified in attached annexes)

V. INSTRUCTIONS FOR USING THE FRAMEWORK PROGRAM FOR VOCATIONAL COLLEGE LEVEL AS THE BASIS FOR FORMULATING VOCATIONAL TRAINING PROGRAMS:

1. Instructions for preparing the list of optional vocational training subjects/ modules; training duration, distribution of training duration and contents of study thereof.

- Total training duration for optional vocational training subjects/modules is 780 hours, accounting for 23.63% of total minimum actual training duration for vocational training subjects/modules (3300 hours).

- The training duration for each optional vocational training subject/ module shall be determined on the basis of the vocational analysis as that for a compulsory vocational training subject/module.

1.1. List of optional vocational training subjects/modules and distribution of training duration thereof

Code of subject/ module

Name of subject/ module

...

...

...

Total

Where

Theory

Practice

Testing

MĐ19

Travel operations

180

59

...

...

...

18

MH20

Tourism Marketing

45

30

12

3

MH21

Vietnamese folk literature

...

...

...

57

-

3

MH22

History of Vietnamese Economy

45

43

-

2

...

...

...

World tourism geography

45

42

-

3

MH24

State management of tourism

45

42

...

...

...

3

MĐ25

Office operations

45

15

28

2

MĐ26

Menu design

...

...

...

15

25

5

MĐ27

Payment operations

45

15

28

2

...

...

...

Culinary culture

45

15

27

3

MH29

Accommodation operations

45

15

...

...

...

2

MH30

Second foreign language

180

60

101

19

MH31

Applied informatics

...

...

...

15

27

3

MH32

Service quality management

45

42

-

3

...

...

...

Social statistics

45

42

-

3

MH34

Tourism environment, security and safety

45

15

...

...

...

3

Total

1005

522

406

77

(Detailed contents are specified in attached annexes)

1.2. Instructions for designing training programs for optional vocational training subjects

...

...

...

- For preparing the list of optional vocational training subjects/modules, training institutions should base on specific features of each vocation and their actual conditions, consisting of:

+ Learners' demand (enterprises’ demand);

+ Qualifications of teachers/ lecturers;

+ Teaching facilities and equipment.

- Each training institution may select one, two, three or more optional subjects mentioned in the list of optional vocational training subjects provided that total training duration for selected optional subjects shall be 780 hours, accounting for 20.51% of total duration for vocational training subjects (including at least 315 practical hours).

2. Instructions for graduation examination:

No.

Exam subjects

Assessment form

...

...

...

1

Politics

Written exam

Not exceeding 120 minutes

2

Vocational knowledge and skills:

- Vocational theory: Foreign language for specific purposes/ Tour guide operations

- Vocational practice: Tour guide operations

...

...

...

Practical test

Not exceeding 120 minutes

Not exceeding 4 hours

3. Instructions for determining time and contents of extra-curricular activities (arranged outside of the training duration) which aim to achieve comprehensive education objectives:

Contents

Time

1. Physical and sports activities

From 5 am to 6 am; 17 pm to 18 pm every day

...

...

...

- By means of mass media

- Collective activities

- Outside the daily training schedule

- From 19 pm to 21 pm (one session per week)

3. Library activities

Outside the training schedule, learners may read books and reference materials in the library

All weekdays

...

...

...

The Communist Youth Union organizes exchanges or meetings on Saturday or Sunday evenings

5. Field trips

Once for every semester

4. Other remarks:

4.1. Remarks on detailed training program and outline

- Detailed outlines and detailed training programs for compulsory general subjects shall comply with regulations and guidelines by the General Directorate of Vocational Training directly under Ministry of Labour, War Invalids and Social Affairs.

- Detailed training programs for compulsory vocational training subjects/modules shall be designed on the basis of tour guide duties analysis results.

- Based on tour guide job duties analysis results, necessary knowledge, skills and attitudes shall be determined to put into detailed programs of training subjects/modules.

4.2. Instructions for formulating detailed programs for optional vocational training subjects:

...

...

...

- Subject objectives.

- Main contents about knowledge, skills and attitudes that learners must acquire.

- Distribution of training duration for each determined part/chapter.

- Instructions for program execution.

4.3. Instructions for testing upon the completion of each subject and graduation examination:

Upon the completion of training program of each vocational training subject, testing shall be given to evaluate learners' study results and follow the achievement of subject’s objectives.

- Assessment form: Written exam, oral exam, multiple choice, practical exercises

- Testing period:

+ Theory: Not exceeding 120 minutes

...

...

...

- Each subject is comprised of at least 02 credits (each credit equals to 15 hours). A test shall be given upon the completion of each subject (theory test).

- Duration of a theory test: not exceeding 120 minutes.

- Each test includes:

+ Multiple-choice questions, each of which should be done within 1-5 minutes.

+ Essay questions, each of which should be done within 15 minutes.

4.4. Instructions for distribution of time and contents of professional practice:

- Professional practice is aimed at improving learners’ knowledge and learners may apply their acquired knowledge and skills to the real occupational context;

- Contents of this professional practice include those that learners have been taught at training institutions (this varies depending on different practice assignments) with particular attention paid to those applicable to the real work duties;

- Activities of this professional practice shall be classified into three groups as follows:

...

...

...

+ Learners practice their tour guide operations (with teachers’ instructions) at tourist sites or routes, or according to tourism programs, etc.;

+ Learners may opt for combination of two said forms.

- With respect to selection of form and distribution of time of professional practice, each vocational training institution shall, based on their specific conditions, decide either the professional practice at service providers or grouping of learners for separate practice assignments, but must ensure consistence with duration, objectives and contents mentioned above./.

ANNEX 2:

 FRAMEWORK PROGRAMS FOR VOCATIONAL SECONDARY AND COLLEGE LEVELS IN “TRAVEL MANAGEMENT”
(Enclosed to the Circular No. 16/2009/TT- BLĐTBXH dated May 20, 2009 by Minister of Labour, War Invalids and Social Affairs)

Annex 2A:

 FRAMEWORK PROGRAM FOR VOCATIONAL SECONDARY LEVEL

Vocation: Travel management

...

...

...

Training level: Vocational secondary level

Admission targets: Graduates from upper secondary schools and equivalent levels;

(Graduates from lower secondary schools must attend supplementary general education classes as provided for by the Ministry of Education and Training);

Number of training subjects/modules: 28

Award: Vocational secondary education diploma

I. TRAINING OBJECTIVE

1. Vocational knowledge and skills

- Knowledge:

Upon the completion of this training program, learners will acquire:

...

...

...

+ In-deep knowledge of travel operations such as designing tourism programs, product promotion, advertisement and sale, managing and organizing tourism programs, building and maintaining relationship with partners, taking care of customers and settling problems that arise during the execution of a tourism program, reporting working results;

+ Fundamental knowledge of travel management such as management of travel activities;

+ Basic knowledge necessary for travel operations, consisting of: tourist activities, tourist service providers, labour and development conditions in the field of tourism, natural and cultural tourism resources, world and Vietnamese natural and cultural heritage, Vietnamese historical process, features of Vietnamese culture, key tourist attractions/routes, tourist psychology, communication skills, tourism marketing and payment operations in travel business;

+ Ancillary knowledge for travel operations such as environmental protection and sustainable development of tourism, culinary culture, menu design, accounting principles, office operations, accommodation operations, tourist event organization;

- Skills:

+ Upon the completion of this program, learners will possess professional skills in travel management, including: designing tourism programs, product promotion, advertisement and sale, managing and organizing tourism programs, building and maintaining relationship with partners, taking care of customers and settling problems that arise during the execution of a tourism program, reporting working results;

+ Learners may use foreign languages in common talks and in certain specific tourism activities, apply information technology to their jobs, draft tourist service contracts of various kinds, settlement for tourist service contracts and completing procedures relating to travel activities;

+ Learners are trained in their devotion to job, awareness of disciplines and industrial behavior to perform tasks of travel management;

+ Learners may work independently and do teamwork effectively.

...

...

...

2. Politics, ethics, physical education and national defense education

- Politics, ethics:

+ Learners will acquire basic knowledge about revolutionary policies of the Communist Party and the Government’s law. Demonstrate their loyalty towards a pathway to developing and defending the Socialist Republic of Vietnam; fulfill a citizen’s responsibilities and obligations; live and work in compliance with the constitution and law;

+ Develop ethical standards, wholehearted devotion to job and professional conscience; have a healthy lifestyle in conformity with the national manners and customs;

+ Show spirit of learning and training to improve their qualifications and meet working demand.

- Physical education and national defense education:

+Equip learners with basic knowledge and skills in sports and applying measures to protect and improve their health;

+ Educate learners in the patriotism, socialism, and necessary knowledge about all-people national defence to build and defend the Socialist Republic of Vietnam;

+ Equip learners with certain knowledge about necessary military skills as the basis for their fulfillment of military duties within a school and their willingness to participate in armed forces for national defence purposes.

...

...

...

Graduates from this program may undertake different job positions such as travel agents, tour sellers, tour operation assistants, tour operators and other positions in travel service providers depending on their personal competence and work requirements.

II. COURSE LENGTH AND MINIMUM ACTUAL TRAINING DURATION

1. Course length and minimum actual training duration:

- Course length: 2 years

- Study duration: 104 weeks

- Minimum actual training duration: 2550 hours

-Duration for test preparation, testing upon completion of each subject/module and examinations: 180 hours (including 30 hours of graduation examination)

2. Distribution of minimum actual training duration:

- Training duration for compulsory general subjects: 210 hours

...

...

...

+ Training duration for compulsory subjects: 1815 hours; Training duration for optional subjects: 525 hours

+ Theoretical training duration: 750 hours; Practical training duration: 1590 hours

3. Duration of supplementary general education classes for graduates from lower secondary schools: 1200 hours

(The list of supplementary education subjects and distribution of training duration for each subject shall comply with regulations of the Ministry of Education and Training set forth in the framework program for professional secondary education. Arrangement of subjects to be learnt must be pedagogically logic to ensure that learners will be able to acquire job-specific knowledge and skills in an effective manner).

III. LIST OF COMPULSORY SUBJECTS/MODULES, TRAINING DURATION AND DISTRIBUTION OF TRAINING DURATION

Name of subject/ module

 Name of subject/ module

Training duration (hours)

Total

...

...

...

Theory

Practice

Testing

I

General subjects

210

106

104

17

...

...

...

Politics

30

22

6

2

MH02

Law

15

10

...

...

...

1

MH03

Physical Education

30

3

24

3

MH04

National Defense Education – Security

...

...

...

28

13

4

MH05

Informatics

30

13

15

2

...

...

...

Foreign language

60

30

25

5

II

Compulsory subjects/modules

1815

630

...

...

...

II.1

Basic vocational subjects/modules

390

285

115

MH07

Overview of tourism

...

...

...

30

15

3

MH08

Tourist psychology

45

30

15

3

...

...

...

Communication skills

45

15

30

3

MH10

Vietnamese tourism geography and natural resources

60

45

...

...

...

3

MH11

Fundamentals of Vietnamese History

45

30

15

3

MH12

Tourism Marketing

...

...

...

30

15

3

MĐ13

Applied informatics

60

15

45

4

...

...

...

Payment operations

45

30

15

3

II.2

Major vocational subjects/modules

1425

345

...

...

...

MĐ15

English for specific purpose

300

90

210

109

MĐ16

Travel operations

...

...

...

75

270

19

MĐ17

Tour guide operations

240

60

180

16

...

...

...

Vietnamese tourist attractions and routes

60

30

30

3

MH19

Travel business administration

45

30

...

...

...

2

MĐ28

Professional practice

435

-

435

3

Total

...

...

...

616

1409

IV. COMPULSORY TRAINING SUBJECTS/MODULES

(Detailed contents are specified in attached annexes)

V. INSTRUCTIONS FOR USING THE FRAMEWORK PROGRAM FOR VOCATIONAL SECONDARY LEVEL AS THE BASIS FOR FORMULATING VOCATIONAL TRAINING PROGRAMS

1. Instructions for preparing the list of optional vocational training subjects/ modules; training duration, distribution of training duration and contents of study thereof

1.1. List of optional vocational training subjects/modules and distribution of training duration thereof

Code of subject/ module

...

...

...

Training duration (hours)

Total

Where

Theory

Practice

Testing

MH20

Event organization

45

...

...

...

15

3

MĐ21

Second foreign language

195

60

135

12

MH22

...

...

...

45

30

15

3

MH23

Culinary culture

45

30

15

...

...

...

MH24

Environmental protection and sustainable development of tourism

45

30

15

3

MĐ25

Office operations

45

...

...

...

30

3

MH26

History of world civilization

60

30

30

3

MH27

...

...

...

45

30

15

3

Total

525

255

270

...

...

...

- Selecting subjects so as to ensure the minimum training duration as defined in the framework program;

- For preparing the list of optional vocational training subjects, training institutions should base on specific features of each vocation and their actual conditions, consisting of:

+ Learners' demand (enterprises’ demand);

+ Qualifications of teachers/ lecturers;

+ Teaching facilities and equipment.

- Each training institution may select one, two, three or more optional subjects mentioned in the list of optional vocational training subjects provided that total training duration for selected optional subjects shall be 468 hours, accounting for 20% of total duration for vocational training subjects.

1.2. Instructions for designing training programs for optional vocational training subjects/modules

(Detailed contents are specified in attached annexes)

2. Instructions for graduation examination

...

...

...

Exam subjects

Assessment form

 Testing period

1

Politics

Written exam, oral exam

Not exceeding 120 minutes

2

Supplementary education knowledge for graduates from lower secondary school

...

...

...

Not exceeding 120 minutes

3

Vocational knowledge and skills:

- Theory of travel operations.

- Practice of travel operations

Written exam, oral exam, multiple choice

Practice of travel operations

...

...

...

Not exceeding 4 hours

3. Instructions for determining time and contents of extra-curricular activities (arranged outside of the training duration) which aim to achieve comprehensive education objectives:

Contents

Time

1. Physical and sports activities

From 5 am to 6 am; 17 pm to 18 pm every day

2. Cultural and art activities

- By means of mass media

- Collective activities

...

...

...

- Outside the daily training schedule

- From 19 pm to 21 pm (one session per week)

3. Library activities

Outside the training schedule, learners may read books and reference materials in the library

All weekdays

4. Recreational and entertainment activities, and other activities of the Communist Youth Union

The Communist Youth Union organizes exchanges or meetings on Saturday or Sunday evenings

5. Field trips

...

...

...

4. Other remarks:

4.1. Remarks on detailed training program and outline

- Training program and detailed program for compulsory general subjects shall comply with regulations and guidelines by Ministry of Labour, War Invalids and Social Affairs;

- Detailed training program for compulsory vocational training subjects/modules shall be designed on the basis of travel management duties analysis results;

- Based on travel management duties analysis results, necessary knowledge, skills and attitudes shall be determined to put into detailed programs of training subjects/modules.

4.2. Instructions for designing training programs for optional vocational training subjects/modules.

Detailed program for each subject shall be designed on the basis of contents included in the program of that subject. To be specific:

- Subject objectives;

- Main contents about professional knowledge, skills and attitudes that learners must acquire;

...

...

...

- Instructions for program execution.

4.3. Instructions for testing upon the completion of each vocational training subject

Upon the completion of training program of each vocational training subject, testing shall be given to evaluate learners' study results and follow the achievement of subject’s objectives.

- Assessment form: Written exam, oral exam, multiple choice, practical exercises

- Duration of a test:

+ Theory: Not exceeding 120 minutes

+ Practice: Not exceeding 4 hours

Each subject is comprised of at least 02 credits (each credit equals to 15 hours). A test shall be given upon the completion of each subject.

- A theory test includes:

...

...

...

+ Essay questions, each of which should be done within 15 minutes.

4.4. Instructions for distribution of time and contents of professional practice

- The professional practice is aimed at improving learners’ knowledge and learners may apply their acquired knowledge and skills to the real occupational context.

- Contents of this professional practice include those that learners have been taught at training institutions (this varies depending on different practice assignment) with particular attention paid to those applicable to the real work duties.

- Activities of this professional practice shall be classified into three groups as follows:

+ Learners perform vocational practice assignments at tourism enterprises that have jobs relating to travel management. In such case, learners need instructions by teachers or instructors (who may be experienced or qualified ones working at tourism enterprises);

+ Learners practice their travel operations (with teachers’ instructions) at tourist sites or routes, or according to tourism programs;

+ Learners may opt for combination of two said forms.

- With respect to selection of form and distribution of time of professional practice, each vocational training institution shall, based on their specific conditions, decide either the professional practice at service providers or grouping of learners for separate practice assignments, but must ensure consistence with duration, objectives and contents mentioned above./.

...

...

...

 FRAMEWORK PROGRAM FOR VOCATIONAL COLLEGE LEVEL

Vocation: Travel management

Code: 50810103

Training level: Vocational college level

Admission targets: Graduates from upper secondary schools and equivalent levels;

Number of training subjects/modules: 35

Award: Vocational college diploma

I. TRAINING OBJECTIVE

1. Vocational knowledge and skills

...

...

...

Upon the completion of this training program, learners will acquire:

+ Knowledge of politics, law, computer skills and foreign languages;

+ In-deep knowledge of travel operations such as designing tourism programs, product promotion, advertisement and sale, managing and organizing tourism programs, building and maintaining relationship with partners, taking care of customers and settling problems that arise during the execution of a tourism program, reporting working results;

+ Knowledge of travel management such as market research and development, enterprise’s organizational structure, financial management, product quality management, travel business management and supervision;

+ Basic knowledge necessary for travel operations, consisting of: tourist activities, tourist service providers, labour and development conditions in the field of tourism, natural and cultural tourism resources, world and Vietnamese natural and cultural heritage, Vietnamese historical process, features of Vietnamese culture, key tourist attractions/routes, tourist psychology, communication skills, tourism marketing, payment operations in travel business and tourism event organization;

+Ancillary knowledge for travel operations such as state management of tourism, environmental protection and sustainable development of tourism, culinary culture, menu design, accounting principles, office operations and accommodation operations.

- Skills:

+ Train learners for skills in travel management, including: analyzing and evaluating development trends in tourism market, designing and formulating tourism programs, product promotion, advertisement and sale, managing and organizing tourism programs, taking care of customers, settling problems that arise during the execution of a tourism program, building and maintaining relationship with partners, and reporting working results to meet demand of domestic and international tourists;

+ Train learners for skills in management of travel operations such as planning, managing and supervising the planning execution, evaluating and working out measures for improving travel business results;

...

...

...

+ Train learners for their devotion to job, awareness of disciplines and industrial behavior to perform tasks of travel management;

+ Enable learners to work independently and do teamwork in an effective manner;

+ Graduates from this training program may find jobs, self-employ or attend higher-level training courses.

2. Politics, ethics; physical education and national defense education

- Politics, ethics:

+ Learners will acquire basic knowledge about revolutionary policies of the Communist Party and the Government’s law. Demonstrate their loyalty towards a pathway to developing and defending the Socialist Republic of Vietnam; fulfill a citizen’s responsibilities and obligations; live and work in compliance with the constitution and law;

+ Develop ethical standards, wholehearted devotion to job and professional conscience; have a healthy lifestyle in conformity with the national manners and customs, and culture;

+ Show spirit of learning and training to improve their qualifications and meet working demand.

- Physical education and national defense education:

...

...

...

+ Educate learners in the patriotism, socialism, and necessary knowledge about all-people national defence to build and defend the Socialist Republic of Vietnam;

+ Equip learners with certain knowledge about necessary military skills as the basis for their fulfillment of military duties within a school and their willingness to participate in armed forces for national defence purposes.

3. Career opportunities

Graduates from this program may undertake different job positions such as travel agents, tour sellers, tour operation assistants, tour operators, staff of operations exhibitions, travel operations manager and other positions in travel service providers depending on their personal competence and work requirements.

II. COURSE LENGTH AND MINIMUM ACTUAL TRAINING DURATION

1. Course length and minimum actual training duration:

- Course length: 3 years

- Study duration: 131 weeks

- Minimum actual training duration: 3,750 hours

...

...

...

2. Distribution of minimum actual training duration:

- Training duration for compulsory general subjects: 450 hours

- Training duration for vocational training subjects/modules: 3300 hours

+ Training duration for compulsory subjects: 2620 hours; Training duration for optional subjects: 680 hours

+ Theoretical training duration: 1055 hours; Practical training duration: 2240 hours

III. LIST OF COMPULSORY SUBJECTS/MODULES, TRAINING DURATION AND DISTRIBUTION OF TRAINING DURATION

Code of subject/ module

Name of subject/ module

Training duration (hours)

...

...

...

Where

Theory

Practice

Testing

I

General subjects

450

220

200

...

...

...

MH01

Politics

90

60

24

6

MH02

Law

30

...

...

...

7

2

MH03

Physical Education

60

4

52

4

MH04

...

...

...

75

58

13

4

MH05

Informatics

75

17

54

...

...

...

MH06

Foreign language

120

60

50

10

II

Compulsory subjects/modules

2720

...

...

...

1885

II.1

Basic technical subjects/modules

630

375

255

MH07

...

...

...

45

30

15

3

MH08

Tourist psychology

45

30

15

...

...

...

MĐ09

Communication skills

60

30

30

4

MH10

Vietnamese tourism geography and natural resources

90

...

...

...

30

5

MH11

Fundamentals of Vietnamese History

60

45

15

4

MH12

...

...

...

60

30

30

3

MĐ13

Applied informatics

60

15

45

...

...

...

MH14

Payment operations

45

30

15

3

MH15

Fundamentals of Vietnamese culture

60

...

...

...

15

4

MH16

Business management

45

30

15

3

MĐ17

...

...

...

60

30

30

4

II.2

Major vocational subjects/modules

2090

360

1630

...

...

...

MĐ18

English for specific purpose

420

120

300

28

MĐ19

Travel operations

535

...

...

...

445

31

MĐ20

Tour guide operations

315

60

255

21

MH21

...

...

...

90

30

60

6

MH22

Travel business administration

120

60

60

...

...

...

MH35

Professional practice

510

-

510

21

Total

3070

...

...

...

2130

IV. COMPULSORY TRAINING SUBJECTS/MODULES

(Detailed contents are specified in attached annexes)

V. INSTRUCTIONS FOR USING THE FRAMEWORK PROGRAM FOR VOCATIONAL COLLEGE LEVEL AS THE BASIS FOR FORMULATING VOCATIONAL TRAINING PROGRAMS

1. Instructions for preparing the list of optional vocational training subjects/ modules; training duration, distribution of training duration and contents of study thereof

1.1. List of optional vocational training subjects/modules and distribution of training duration thereof

Code of subject/ module

Name of subject/ module

...

...

...

Total

Where

Theory

Practice

Testing

MH23

History of world civilization

60

30

...

...

...

MH24

Environmental protection and sustainable development of tourism

45

30

15

MĐ25

Office operations

...

...

...

15

30

MĐ26

Second foreign language

270

60

210

...

...

...

Accounting principles

45

30

15

MH28

Service quality management

45

30

...

...

...

MH29

Analysis on travel business activities

60

30

30

MH30

Customer relationship and customer service

...

...

...

30

15

MH31

Culinary culture

45

30

15

...

...

...

State management of tourism

45

30

15

MĐ33

Menu design

45

15

...

...

...

MH34

Accommodation operations

45

15

30

Total

...

...

...

360

435

- Selecting subjects so as to ensure the minimum training duration as defined in the framework program.

- For preparing the list of optional vocational training subjects, training institutions should base on specific features of each vocation and their actual conditions, consisting of:

+ Learners' demand (enterprises’ demand);

+ Qualifications of teachers/ lecturers;

+ Teaching facilities and equipment.

- Each training institution may select one, two, three or more optional subjects mentioned in the list of optional vocational training subjects provided that total training duration for selected optional subjects shall be 680 hours, accounting for 21% of total training duration for vocational training subjects.

...

...

...

(Detailed contents are specified in attached annexes)

2. Instructions for graduation examination

No.

Exam subjects

Assessment form

Testing period

1

Politics

Written exam, oral exam

...

...

...

2

Vocational knowledge and skills:

- Theory of travel operations.

- Practice of travel operations

Written exam, oral exam, multiple choice

Practice of travel operations

...

...

...

Not exceeding 120 minutes

Not exceeding 4 hours

3. Instructions for determining time and contents of extra-curricular activities (arranged outside of the training duration) which aim to achieve comprehensive education objectives.

Contents

Time

1. Physical and sports activities

From 5 am to 6 am; 17 pm to 18 pm every day

2. Cultural and art activities

- By means of mass media

...

...

...

- Outside the daily training schedule

- From 19 pm to 21 pm (one session per week)

3. Library activities

Outside the training schedule, learners may read books and reference materials in the library

All weekdays

4. Recreational and entertainment activities, and other activities of the Communist Youth Union

The Communist Youth Union organizes exchanges or meetings on Saturday or Sunday evenings

...

...

...

Once for every semester

4. Other remarks:

4.1. Remarks on training program and detailed programs

- Training program and detailed programs for compulsory general subjects shall comply with regulations and guidelines by Ministry of Labour, War Invalids and Social Affairs.

- Detailed programs for compulsory vocational training subjects/modules shall be designed on the basis of travel management duties analysis results.

- Based on travel management duties analysis results, necessary knowledge, skills and attitudes shall be determined to put into detailed programs of training subjects/modules.

4.2. Instructions for designing training programs for optional vocational training subjects/modules.

Detailed program for each subject shall be designed on the basis of contents included in the program of that subject. To be specific:

+ Subject objectives;

...

...

...

+ Distribution of training duration for each determined part/chapter;

+ Instructions for program execution.

4.3. Instructions for testing upon the completion of each vocational training subject

Upon the completion of training program of each vocational training subject, testing shall be given to evaluate learners' study results and follow the achievement of subject’s objectives.

- Assessment form: Written exam, oral exam, multiple choice, practical exercises

- Duration of a test:

+ Theory: Not exceeding 120 minutes

+ Practice: Not exceeding 4 hours

Each subject is comprised of at least 02 credits (each credit equals to 15 hours). A test shall be given upon the completion of each subject.

...

...

...

+ Multiple-choice questions, each of which should be done within 1-5 minutes.

+ Essay questions, each of which should be done within 15 minutes.

4.4. Instructions for distribution of time and contents of professional practice

- The professional practice is aimed at improving learners’ knowledge and learners may apply their acquired knowledge and skills to the real occupational context;

- Contents of this professional practice include those that learners have been taught at training institutions (this varies depending on different practice assignment) with particular attention paid to those applicable to the real work duties.;

- Activities of this professional practice shall be classified into three groups as follows:

+ Learners perform vocational practice assignments at tourism enterprises that have jobs relating to travel management. In such case, learners need instructions by teachers or instructors (who may be experienced or qualified ones working at tourism enterprises);

+ Learners practice their travel operations (with teachers’ instructions) at tourist sites or routes, or according to tourism programs;

+ Learners may opt for combination of two said forms.

...

...

...

ANNEX 3:

 FRAMEWORK PROGRAMS FOR VOCATIONAL SECONDARY AND COLLEGE LEVELS IN “COOKING TECHNIQUES”

(Enclosed to the Circular No. 16/2009/TT- BLDTBXH dated May 20, 2009 by Minister of Labour, War Invalids and Social Affairs)

Annex 3A:

 FRAMEWORK PROGRAM FOR VOCATIONAL SECONDARY LEVEL

Vocation: Cooking techniques

Code: 40810204

Training level: Vocational secondary level

...

...

...

(Graduates from lower secondary schools must attend supplementary general education classes as provided for by the Ministry of Education and Training);

Number of training subjects/modules: 22

Award: Vocational secondary education diploma

I. TRAINING OBJECTIVE

1. Vocational knowledge and skills

- Knowledge:

Upon the completion of this training program, learners will acquire:
+ Professional knowledge about catering business, organizing and processing dishes at hotels, restaurants and other catering establishments with diversified serving forms (popular dishes, party menu and buffets, etc.) to meet requirements on food quality (nutritious value, sensory evaluation, food hygiene and safety) and conform with food habits and taste of domestic and international tourists;

+ Necessary knowledge for cooking techniques such as operations management, nutrition physiology, food products and food safety;

+ Ancillary knowledge about cooking techniques such as culinary culture, menu design, norm-based accounting, pastry and dessert techniques, flower arrangement and decoration techniques;

...

...

...

+ Fundamental knowledge about politics, law, national defense, physical education, computer skills and foreign languages;

- Skills:

+ Enable learners to possess basic professional skills in cooking techniques in hotels, restaurants and other catering establishments;

+ Enable learners to work independently, do teamwork and apply techniques, technologies and foreign languages to their jobs at a basic level;

+ Learners are trained for health, ethical standards and awareness of disciplines;

+ Graduates from this training program may find jobs, self-employ or attend higher-level training courses;

2. Politics, ethics; physical education and national defense education

- Politics, ethics:

+ Enable learners to express basic knowledge about revolutionary policies of the Communist Party, the Government’s constitution and law; Demonstrate the patriotic spirit and loyalty towards a pathway to developing and protecting the Socialist Republic of Vietnam; fulfill a citizen’s responsibilities and obligations; live and work in compliance with the constitution and law;

...

...

...

+ Show spirit of learning and training to improve their qualifications and meet working demand.

- Physical education and national defense education:

+ Equip learners with basic knowledge and skills in sports and applying measures to protect and improve their health;

+ Educate learners in the patriotism, socialism, and necessary knowledge about all-people national defence and people’s armed forces, and awareness of defence of the Socialist Republic of Vietnam;

+ Equip learners with certain knowledge about necessary military skills as the basis for their fulfillment of military duties within training institutions, and make effective use of their professional competence in assisting in national defence activities, and exhibit their willingness to participate in armed forces for national defence purposes.

3. Career opportunities

After completing this training program, learners will be qualified to undertake different positions such as prep cook, cook, chief cook or other job positions depending on their personal competence and job requirements.

II. COURSE LENGTH AND MINIMUM ACTUAL TRAINING DURATION

1. Course length and minimum actual training duration:

...

...

...

- Study duration: 104 weeks

- Minimum actual training duration: 2550 hours

- Duration for test preparation, testing upon completion of a subject and examinations: 180 hours (including 30 hours of graduation examination)

2. Distribution of minimum actual training duration:

- Training duration for compulsory general subjects: 210 hours

- Training duration for vocational training subjects/modules: 2340 hours, including:

+ Training duration for compulsory subjects: 1800 hours; Training duration for optional subjects: 540 hours

+ Theoretical training duration: 540 hours; Practical training duration: 1800 hours

3. Duration of supplementary general education classes for graduates from lower secondary schools: 1200 hours

...

...

...

Code of subject/ module

Name of subject/ module

Training duration (hours)

Total

Where

Theory

Practice

Testing

I

...

...

...

210

106

87

17

MH01

Law

15

10

4

...

...

...

MH02

Politics

30

22

6

2

MH03

Physical Education

30

...

...

...

24

3

MH04

National Defense Education – Security

45

28

13

4

MH05

...

...

...

30

13

15

2

MH06

Foreign Language - Primary level

60

30

25

...

...

...

II

Compulsory subjects/modules

1800

345

1367

88

II.1

Basic technical subjects/modules

105

...

...

...

27

8

MH07

Overview of tourism and hospitality

30

28

-

2

MĐ08

...

...

...

75

42

27

6

II.2

Major vocational subjects/modules

1965

275

1304

...

...

...

MH09

Foreign Language for specific purpose

210

60

120

30

MH10

Operations management

45

...

...

...

-

2

MH11

Food products and food safety

45

42

-

3

MH12

...

...

...

45

43

-

2

MĐ13

Cooking techniques

570

87

440

...

...

...

MH14

Professional practice

780

-

780

-

Total

2010

...

...

...

1367

88

IV. COMPULSORY TRAINING SUBJECTS/MODULES (Detailed contents are specified in attached annexes)

V. INSTRUCTIONS FOR USING THE FRAMEWORK PROGRAM FOR VOCATIONAL SECONDARY LEVEL AS THE BASIS FOR FORMULATING VOCATIONAL TRAINING PROGRAMS

1. Instructions for preparing the list of optional vocational training subjects/ modules; training duration, distribution of training duration and contents of study thereof

- Total training duration for optional vocational training subjects/modules is 540 hours, accounting for 23.1% of total minimum actual training duration for vocational training subjects/modules (2340 hours).

- The training duration for each optional vocational training subject/ module shall be determined on the basis of the vocational analysis as that for a compulsory vocational training subject/module.

1.1. List of optional vocational training subjects/modules and distribution of training duration thereof

Code of subject/ module

...

...

...

Training duration (hours)

Total

Where

Theory

Practice

Testing

MH15

Culinary culture

45

...

...

...

27

3

MĐ16

Menu design

45

15

25

5

MH17

...

...

...

45

27

15

3

MĐ18

Restaurant operations

135

43

81

...

...

...

MĐ19

Pastry and dessert techniques

225

42

150

33

MH20

Tourism environment, security and safety

45

...

...

...

27

3

MĐ21

Flower arrangement & decoration techniques

45

27

15

3

MĐ22

...

...

...

45

15

28

2

Total

630

199

368

...

...

...

(Detailed contents are specified in attached annexes)

1.2. Instructions for designing training programs for optional vocational training subjects/modules

- Selecting subjects/modules so as to ensure the minimum training duration for optional subjects defined in the framework program;

- For preparing the list of optional vocational training subjects/modules, training institutions should base on specific features of each vocation and their actual conditions, consisting of:

+ Learners' demand (enterprises’ demand);

+ Qualifications of teachers/ lecturers;

+ Teaching facilities and equipment.

- Each training institution may select one, two, three or more optional subjects mentioned in the list of optional vocational training subjects/modules provided that total training duration for selected optional subjects/modules shall be 540 hours, accounting for 23.1% of total duration for vocational training subjects (including at least 360 practical hours).

2. Instructions for graduation examination:

...

...

...

Exam subjects

Assessment form

Testing period

1

Politics

Written exam

Not exceeding 120 minutes

2

Supplementary general education knowledge for graduates from lower secondary school

...

...

...

Not exceeding 120 minutes

3

Vocational knowledge and skills:

- Vocational theory: Operations management

- Vocational practice: Cooking techniques

Written exam, oral exam, multiple choice

Practical test

...

...

...

Not exceeding 4 hours

3. Instructions for determining time and contents of extra-curricular activities (arranged outside of the training duration) which aim to achieve comprehensive education objectives:

Contents

Time

1. Physical and sports activities

From 5 am to 6 am; 17 pm to 18 pm every day

2. Cultural and art activities

- By means of mass media

- Collective activities

...

...

...

- Outside the daily training schedule

- From 19 pm to 21 pm (one session per week)

3. Library activities

Outside the training schedule, learners may read books and reference materials in the library

All weekdays

4. Recreational and entertainment activities, and other activities of the Communist Youth Union

The Communist Youth Union organizes exchanges or meetings on Saturday or Sunday evenings

5. Field trips

...

...

...

4. Other remarks:

4.1. Remarks on detailed training program and outline

- Detailed outlines and detailed training programs for compulsory general subjects shall comply with regulations and guidelines by Ministry of Labour, War Invalids and Social Affairs;

- Detailed programs for compulsory vocational training subjects/modules shall be designed on the basis of cooking techniques duties analysis results;

- Based on cooking techniques duties analysis results, necessary knowledge, skills and attitudes shall be determined to put into detailed programs of training subjects/modules.

4.2. Instructions for designing detailed programs for optional vocational training subjects/modules:

Base on main contents included in the detailed outline of each subject/module to design detailed program for that subject/module. To be specific:

- Subject/module objectives;

- Main contents about knowledge, skills and attitudes that learners must acquire;

...

...

...

- Instructions for program execution.

4.3. Instructions for testing upon the completion of each vocational training subject/module and graduation examination:

Upon the completion of each vocational training subject/module, a test shall be given to evaluate learners' study results and follow the achievement of that subject/module’s objectives.

- Assessment form: Written exam, oral exam, multiple choice, practical exercises

- Testing period: + Theory: Not exceeding 120 minutes

+ Practice: Not exceeding 8 hours

- Each subject/module is comprised of at least 02 credits (each credit equals to 15 hours). A test shall be given upon the completion of each subject/module.

- Duration of a test: not exceeding 120 minutes;

- A test includes:

...

...

...

+ Essay questions, each of which should be done within 15 minutes.

4.4. Instructions for distribution of time and contents of professional practice:

- Professional practice in cooking techniques is aimed at improving learners’ knowledge and learners may apply their acquired knowledge and skills to the real occupational context;

- Contents of this professional practice include those that learners have been taught at training institutions (this varies depending on different practice assignments) with particular attention paid to those applicable to the real work duties;

- Activities of this professional practice in cooking techniques shall be classified into three groups as follows:

+ Learners perform vocational practice assignments at catering establishments, restaurants or hotels that have jobs related to their training vocation. In such case, learners need instructions by teachers or instructors (who may be experienced or qualified ones working at said establishments);

+ Learners practice cooking techniques (with instructions by teachers) at workshops of training institutions or other establishment in association with training institutions;

+ Learners may opt for combination of two said forms.

- With respect to selection of form and distribution of time of professional practice, each vocational training institution shall, based on their specific conditions, decide either the professional practice at service providers or grouping of learners for separate practice assignments, but must ensure consistence with duration, objectives and contents mentioned above./.

...

...

...

 FRAMEWORK PROGRAM FOR VOCATIONAL COLLEGE LEVEL

Vocation: Cooking techniques

Code: 50810204

Training level: Vocational college level

Admission targets: Graduates from upper secondary schools and equivalent levels;

Number of training subjects/modules: 30

Award: Vocational college diploma

I. TRAINING OBJECTIVE

1. Vocational knowledge and skills

...

...

...

Upon the completion of this training program, learners will acquire:

+ Professional knowledge about catering business, organizing and processing dishes at hotels, restaurants and other catering establishments with diversified serving forms (popular dishes, party menu and buffets, etc.) to meet requirements on food quality (nutritious value, sensory evaluation, food hygiene and safety) and conform with food habits and taste of domestic and international tourists; + Necessary knowledge for cooking techniques such as overview of tourism and hospitality, tourist psychology, business communication skills, culinary culture, food products and food safety, nutrition physiology, restaurant operations, pastry and dessert techniques, menu design, event organization, etc.;

+ Teamwork knowledge and fundamental knowledge of economic management and management of cooking technique operations, including: operations management, norm-based accounting, business communication skills, business statistics, quality management, accounting principles, payment operations, tourism marketing, etc.; and

+ Fundamentals of politics, law, national defense, physical education, computer skills and foreign languages;

- Skills:

+ Enable learners to possess basic professional skills in cooking techniques in hotels, restaurants and other catering establishments;

+ Enable learners to work independently, do teamwork and apply techniques, technologies and foreign languages to their jobs at a high level; have a good health, ethics and awareness of disciplines;

+ Graduates from this training program may find jobs, self-employ or attend higher-level training courses;

2. Politics, ethics; physical education and national defense education

...

...

...

+ Enable learners to express basic knowledge about revolutionary policies of the Communist Party, the Government’s constitution and law. Demonstrate the patriotic spirit and loyalty towards a pathway to developing and protecting the Socialist Republic of Vietnam; fulfill a citizen’s responsibilities and obligations; live and work in compliance with the constitution and law;

+ Exhibit their wholehearted devotion towards their occupation, have ability to work independently and do teamwork. Show professional skills, have a healthy lifestyle in conformity with the national and local manners and customs, and culture in each historical periods;

+ Show spirit of learning and training to improve their qualifications and meet working demand.

- Physical education and national defense education:

+ Equip learners with basic knowledge and skills in sports and applying measures to protect and improve their health;

+ Educate learners in the patriotism, socialism, and necessary knowledge about all-people national defence and people’s armed forces, and awareness of defence of the Socialist Republic of Vietnam;

+ Equip learners with certain knowledge about necessary military skills as the basis for their fulfillment of military duties within training institutions, and make effective use of their professional competence in assisting in national defence activities, and exhibit their willingness to participate in armed forces for national defence purposes.

3. Career opportunities

After completing this training program, learners will be qualified to undertake different positions such as prep cook, cook, chief cook and other kitchen positions, and may become shift leader or deputy leader or team leader (preparation, cutting/slicing, salad, sauce, soups, pastry and dessert, etc.), or kitchen manager depending on their personal competence and job requirements.

...

...

...

1. Course length and minimum actual training duration:

- Course length: 3 years

- Study duration: 156 weeks

- Minimum actual training duration: 3750 hours

- Duration for test preparation, testing upon completion of a subject and examinations: 240 hours (including 60 hours of graduation examination)

2. Distribution of minimum actual training duration:

- Training duration for compulsory general subjects: 450 hours

- Training duration for vocational training subjects: 3300 hours

+ Training duration for compulsory subjects: 2640 hours; Training duration for optional subjects: 660 hours

...

...

...

III. LIST OF COMPULSORY SUBJECTS/MODULES, TRAINING DURATION AND DISTRIBUTION OF TRAINING DURATION

Code of subject/ module

Name of subject/ module

Training duration (hours)

Total

Where

Theory

Practice

Testing

...

...

...

General subjects

450

220

200

30

MH01

Law

30

21

...

...

...

2

MH02

Politics

90

60

24

6

MH03

Physical Education

...

...

...

4

52

4

MH04

National Defense Education – Security

75

58

13

4

...

...

...

Informatics

75

17

54

4

MH06

Foreign Language - Primary level

120

60

...

...

...

10

II

Compulsory subjects/modules

2640

615

1920

105

II.1

Basic technical subjects/modules

...

...

...

167

54

20

MH07

Overview of tourism and hospitality

30

28

-

2

...

...

...

Psychology and skills in communicating with tourists

75

42

27

6

MH09

Applied informatics

45

15

...

...

...

3

MH10

Quality management

45

42

-

3

MH11

Business statistics

...

...

...

42

-

3

II.2

Major vocational subjects/modules

2400

448

1826

95

...

...

...

Foreign Language for specific purpose

300

90

190

20

MH13

Operations management

90

85

...

...

...

5

MH14

Food products and food safety

45

42

-

3

MH15

Nutrition physiology

...

...

...

43

-

2

MH16

Norm-based accounting

45

27

15

3

...

...

...

Restaurant operations

165

43

111

11

MĐ18

Cooking techniques

750

116

...

...

...

44

MH19

Professional practice

960

-

960

Total

...

...

...

1065

1920

105

IV. COMPULSORY TRAINING SUBJECTS/MODULES

(Detailed contents are specified in attached annexes)

V. INSTRUCTIONS FOR USING THE FRAMEWORK PROGRAM FOR VOCATIONAL COLLEGE LEVEL AS THE BASIS FOR FORMULATING VOCATIONAL TRAINING PROGRAMS

1. Instructions for preparing the list of optional vocational training subjects/ modules; training duration, distribution of training duration and contents of study thereof

- Total training duration for optional vocational training subjects/modules is 660 hours, accounting for 20% of total minimum actual training duration for vocational training subjects/modules (3300 hours);

- The training duration for each optional vocational training subject/ module shall be determined on the basis of the vocational analysis as that for a compulsory vocational training subject/module.

...

...

...

Code of subject/ module

Name of subject/ module

Training duration (hours)

Total

Where

Theory

Practice

Testing

MĐ20

...

...

...

300

57

240

33

MH21

Culinary culture

45

15

27

...

...

...

MĐ22

Menu design

45

15

25

5

MĐ23

Event organization

45

...

...

...

27

3

MH24

Economic law

45

42

-

3

MH25

...

...

...

45

42

-

3

MĐ26

Payment operations

45

15

28

...

...

...

MH27

Tourism Marketing

45

43

-

2

MH28

Tourism environment, security and safety

45

...

...

...

27

3

MH29

Bartending techniques

90

24

60

6

MĐ30

...

...

...

45

27

15

3

Total

795

310

449

...

...

...

(Detailed contents are specified in attached annexes)

1.2. Instructions for designing training programs for optional vocational training subjects

- Selecting subjects/modules so as to ensure the minimum training duration for optional subjects as defined in the framework program;

- For preparing the list of optional vocational training subjects/modules, training institutions should base on specific features of each vocation and their actual conditions, consisting of:

+ Learners' demand (enterprises’ demand);

+ Qualifications of teachers/ lecturers;

+ Teaching facilities and equipment.

- Each training institution may select one, two, three or more optional subjects mentioned in the list of optional vocational training subjects/modules provided that total training duration for selected optional subjects/modules shall be 660 hours, accounting for 20% of total duration for vocational training subjects (including at least 375 practical hours).

2. Instructions for graduation examination:

...

...

...

Exam subjects

Assessment form

Testing period

1

Politics

Written exam, oral exam, multiple choice

Not exceeding 120 minutes

2

Vocational knowledge and skills:

...

...

...

- Vocational practice: Cooking techniques

Written exam, oral exam, multiple choice

Practical test

Not exceeding 120 minutes

Not exceeding 4 hours

3. Instructions for determining time and contents of extra-curricular activities (arranged outside of the training duration) which aim to achieve comprehensive education objectives:

Contents

...

...

...

1. Physical and sports activities

From 5 am to 6 am; 17 pm to 18 pm every day

2. Cultural and art activities

- By means of mass media

- Collective activities

- Outside the daily training schedule

- From 19 pm to 21 pm (one session per week)

3. Library activities

...

...

...

All weekdays

4. Recreational and entertainment activities, and other activities of the Communist Youth Union

The Communist Youth Union organizes exchanges or meetings on Saturday or Sunday evenings

5. Field trips

Once for every semester

4. Other remarks:

4.1. Remarks on detailed training program and outline

- Detailed outlines and detailed training programs for compulsory general subjects shall comply with regulations and guidelines by Ministry of Labour, War Invalids and Social Affairs;

...

...

...

- Based on cooking techniques duties analysis results, necessary knowledge, skills and attitudes shall be determined to put into detailed programs of training subjects/modules.

4.2. Instructions for designing detailed programs for optional vocational training subjects/modules:

Base on main contents included in the detailed outline of each subject/module to design detailed program for that subject/module. To be specific:

- Subject/module objectives;

- Main contents about knowledge, skills and attitudes that learners must acquire;

- Distribution of training duration for each determined part/chapter;

- Instructions for program execution.

4.3. Instructions for testing upon the completion of each vocational training subject/module and graduation examination:

Upon the completion of each vocational training subject/module, a test shall be given to evaluate learners' study results and follow the achievement of that subject/module’s objectives.

...

...

...

- Testing period: + Theory: Not exceeding 120 minutes

+ Practice: Not exceeding 8 hours

- Each subject/module is comprised of at least 02 credits (each credit equals to 15 hours). A test shall be given upon the completion of each subject/module.

- Duration of a test: not exceeding 120 minutes.

- A test includes:

+ Multiple-choice questions, each of which should be done within 1-5 minutes.

+ Essay questions, each of which should be done within 15 minutes.

4.4. Instructions for distribution of time and contents of professional practice:

- Professional practice in cooking techniques is aimed at improving learners’ knowledge and learners may apply their acquired knowledge and skills to the real occupational context;

...

...

...

- Activities of this professional practice in cooking techniques shall be classified into three groups as follows:

+ Learners perform vocational practice assignments at catering establishments, restaurants or hotels that have jobs related to their training vocation. In such case, learners need instructions by teachers or instructors (who may be experienced or qualified ones working at said establishments);

+ Learners practice cooking techniques (with instructions by teachers) at workshops of training institutions or other establishment in association with training institutions;

+ Learners may opt for combination of two said forms.

- With respect to selection of form and distribution of time of professional practice, each vocational training institution shall, based on their specific conditions, decide either the professional practice at service providers or grouping of learners for separate practice assignments, but must ensure consistence with duration, objectives and contents mentioned above./.

ANNEX 4:

 FRAMEWORK PROGRAMS FOR VOCATIONAL SECONDARY AND COLLEGE LEVELS IN “HOTEL MANAGEMENT”
(Enclosed to the Circular No. 16/2009/TT- BLDTBXH dated May 20, 2009 by Minister of Labour, War Invalids and Social Affairs)

Annex 4A:

...

...

...

Vocation: Hotel management

Code: 40810201

Training level: Vocational secondary level

Admission targets: Graduates from upper secondary schools and equivalent levels;

(Graduates from lower secondary schools must attend supplementary general education classes as provided for by the Ministry of Education and Training);

Number of training subjects/modules: 26

Award: Vocational secondary education diploma

I. TRAINING OBJECTIVE

- The training program for vocational secondary level in “Hotel management” is aimed to enable learners to acquire professional knowledge and skills in basic hospitality operations such as front office, housekeeping, foods and supervision knowledge and skills. Optional subjects shall be divided into three small majors, including accommodation management, restaurant management and conference and meeting management. One of the said majors shall be selected and taught at training institutions;

...

...

...

1. Vocational knowledge and skills

- Knowledge:

+ Enable learners to express the role and position of the hospitality branch in the tourism industry, features and economic, cultural, social and environmental impacts of the hospitality branch;

+ Enable learners to describe basic hospitality operations, including front office operations, housekeeping operations, restaurant operations and cooking techniques;

+ Enable learners to list principal equipment and devices used in hotels and their uses;

+ Enable learners to express management principles in general, and human resource management, asset management, financial management and hotel marketing management in particular;

+ Enable learners to state quality standards for hotels and methods of evaluation thereof;

+ Enable learners to describe planning process, plan execution, supervision and evaluation of working performance of hotel’s departments;

+ Enable learners to state hotel security and safety principles, and explain reasons that hotels must comply with such security and safety principles to identify risks and implement prevention measures;

...

...

...

- Skills:

+ Enable learners to use English to communicate with customers and serve customers at the front office, housekeeping, restaurant or conference area; to take good care of customers;

+ Enable learners to use hotel equipment in a correct and safe manner;

+ Enable learners to comply with customer serving procedures at the front office, housekeeping, restaurant or meeting/convention area in conformity with the hotel’s standards;

+ Enable learners to prepare common reports or contracts related to the hotel;

+ Enable learners to apply the hotel management software to daily tasks;

+ Enable learners to manage their working time in an effective manner;

+ Enable learners to explain business performance indicators;

+ Enable learners to build teams and manage teamwork activities.

...

...

...

- Politics, ethics:

+ Enable learners to fulfill a citizen’s responsibilities and obligations; comply with the law;

+ Enable learners to be aware of the leadership role of the Vietnam Communist Party and socialist objectives;

+ Enable learners to enhance their national pride, have a healthy lifestyle, work hard and promote Vietnamese cultural traditions;

+ Learners are trained for professional ethics, awareness of disciplines, responsibility and professional behavior;

+ Enable learners to show spirit of learning and training to improve their qualifications and meet working demand;

+ Enable learners to work out specific research methods according to the historical dialectic view;

- Physical education and national defense education:

+ Enable learners to state all-people national defence, get ready to defend the national sovereignty and improve their health;

...

...

...

3. Career opportunities

Graduates from this training program may undertake different positions in hotel such as front office staff, customer relations staff, receptionist at restaurant; waiter/waitress, sommelier, housekeeping staff. Qualified and experienced learners may undertake the position of manager of front office, housekeeping or restaurant in small hotels.

II. COURSE LENGTH AND MINIMUM ACTUAL TRAINING DURATION

1. Course length and minimum actual training duration:

- Course length: 2 years

- Study duration: 90 weeks

- Minimum actual training duration: 2805 hours

- Duration for test preparation, testing upon completion of a subject and graduation examination: 180 hours (including 30 hours of graduation examination)

2. Distribution of minimum actual training duration:

...

...

...

- Training duration for vocational training subjects/modules: 2595 hours

+ Training duration for compulsory subjects: 1965 hours; Training duration for optional subjects: 630 hours

+ Theoretical training duration: 600 hours; Practical training duration: 1955 hours

3. Duration of supplementary general education classes for graduates from lower secondary schools: 1200 hours

(The list of supplementary general education subjects and distribution of training duration for each subject shall comply with regulations of the Ministry of Education and Training set forth in the framework program for professional secondary education. Arrangement of subjects to be learnt must be pedagogically logic to ensure that learners will be able to acquire job-specific knowledge and skills in an effective manner).

III. LIST OF COMPULSORY SUBJECTS/MODULES, TRAINING DURATION AND DISTRIBUTION OF TRAINING DURATION

Code of subject/ module

Name of subject/ module

Training duration (hours)

...

...

...

Where

Theory

Practice

Testing

I

General subjects

210

106

87

...

...

...

MH01

Law

15

10

4

1

MH02

Politics

30

...

...

...

6

2

MH03

Physical Education

30

3

24

3

MH04

...

...

...

45

28

13

4

MH05

Informatics

30

13

15

...

...

...

MH06

Foreign Language - Primary level

60

30

25

5

II

Compulsory subjects/modules

1965

...

...

...

1370

84

II.1

Basic technical subjects/modules

225

138

77

10

MH07

...

...

...

45

33

10

2

MH08

Administration studies

45

38

5

...

...

...

MH09

Business communication skills

45

30

13

2

MĐ10

Informatics applied to hotel business

45

...

...

...

33

2

MH11

Business statistics

45

27

16

2

II.2

...

...

...

1740

373

1293

74

MH12

English specializing in hotel sector

330

120

199

...

...

...

MH13

Customer relationship and customer service

45

18

25

2

MH14

Payment operations

30

...

...

...

15

2

MH15

Tourism and hospitality accounting

45

26

17

2

MH16

...

...

...

45

17

26

2

MĐ17

Hotel security and safety

30

10

18

...

...

...

MĐ18

Front office operations

225

43

166

16

MĐ19

Housekeeping operations

210

...

...

...

159

9

MĐ20

Restaurant operations

210

42

154

14

MĐ21

...

...

...

210

42

154

14

MĐ22

Professional practice (at hotels)

360

360

...

...

...

Total

2175

721

1370

84

IV. COMPULSORY TRAINING SUBJECTS/MODULES

(Detailed contents are specified in attached annexes)

V. INSTRUCTIONS FOR USING THE FRAMEWORK PROGRAM FOR VOCATIONAL SECONDARY LEVEL AS THE BASIS FOR FORMULATING VOCATIONAL TRAINING PROGRAMS

...

...

...

- Total training duration for optional vocational training subjects is 630 hours, accounting for 27% of total minimum actual training duration for vocational training subjects (2340 hours);

- The training duration for each optional vocational training subject/ module shall be determined on the basis of the duties analysis results;

- Optional subjects determines the difference in knowledge and skills of managers of hotel’s departments, restaurant or meeting/convention departments;

- Optional subjects/modules are divided into three groups according to three majors in hotel management. Each training institution shall sect one of the said three groups of optional subjects;

- Period of professional practice at hotel is divided into 2 parts, including a practice at all departments in hotel and an in-depth professional practice according to optional subjects/modules.

1.1. List of optional vocational training subjects and distribution of training duration thereof

Code of subject/ module

Code of subject/ module

Training duration (hours)

...

...

...

Where

Theory

Practice

Testing

MĐ23

Housekeeping management

45

19

24

...

...

...

MĐ24

Front office management

45

26

17

2

MĐ25

Party management

45

...

...

...

18

2

MĐ26

Restaurant management

45

15

28

2

MĐ27

...

...

...

30

14

15

1

MĐ28

Beverage management

30

13

15

...

...

...

MĐ29

Meeting/convention management

60

25

33

2

MĐ30

Leisure services management

60

...

...

...

37

2

MH31

Second foreign language (French)

60

30

27

3

MH32

...

...

...

480

-

480

Total

...

...

...

1.2. Instructions for designing training programs for optional vocational training subjects/modules

- For preparing the list of optional vocational training subjects, training institutions should base on specific features of each vocation and their actual conditions, consisting of:

+ Learners' demand;

+ Qualifications of teachers/ lecturers;

+ Teaching facilities and equipment.

- Each training institution may select any of three following groups of optional subjects depending on its in-depth career orientation:

+ Group (a) includes the following subjects/modules: MĐ23, MĐ24, MH31, MH32; these subjects orient learners towards job positions relating to hotel management at accommodation department;

+ Group (b) includes the following subjects/modules: MĐ25, MĐ26, MĐ27, MĐ28, MH32; these subjects orient learners towards job positions relating to hotel management at restaurant department;

+ Group (c) includes the following subjects/modules: MĐ29, MĐ30, MH32; these subjects orient learners towards job positions relating to hotel management at meeting/convention department;

...

...

...

2. Instructions for graduation examination:

No.

Exam subjects

Assessment form

Testing period

1

Politics

Written exam

Not exceeding 120 minutes

...

...

...

Supplementary general education knowledge for graduates from lower secondary schools

Written exam, multiple choice

Not exceeding 120 minutes

3

Vocational knowledge and skills:

- Vocational theory: Foreign language for specific purpose/ Hotel operations

- Vocational practice: Hotel operations

Written exam, oral exam, multiple choice

...

...

...

Not exceeding 120 minutes

Not exceeding 4 hours

3. Instructions for determining time and contents of extra-curricular activities (arranged outside of the training duration) which aim to achieve comprehensive education objectives:

Contents

Time

1. Physical and sports activities

From 5 pm to 6 pm (at weekend)

2. Cultural and art activities

...

...

...

- Collective activities, art teams

- Outside the daily training schedule

- 2 hours per week

3. Library activities

Outside the training schedule, learners may read books and reference materials in the library

All weekdays

4. Recreational and entertainment activities, and other activities of the Communist Youth Union

...

...

...

5. Visiting tourist attractions/hotels

Twice for every semester

4. Other remarks:

4.1. Remarks on detailed training program and outline

- Detailed outline and detailed training program for compulsory general subjects shall comply with regulations and guidelines by the General Directorate of Vocational Training directly under Ministry of Labour, War Invalids and Social Affairs;

- Detailed programs for compulsory vocational training subjects/modules shall be designed on the basis of hotel management duties analysis results.

- Based on hotel management duties analysis results, necessary knowledge, skills and attitudes shall be determined to put into detailed programs of training subjects/modules.

4.2. Instructions for designing detailed programs for optional vocational training subjects:

Base on main contents included in the detailed outline of each subject to design detailed program for that subject. To be specific:

...

...

...

- Main contents about professional knowledge, skills and attitudes that learners must acquire.

- Distribution of training duration for each determined part/chapter;

- Instructions for program execution.

4.3. Instructions for testing upon the completion of each subject and graduation examination:

Upon the completion of training program of each vocational training subject, a test shall be given to evaluate learners' study results and follow the achievement of subject’s objectives.

- Assessment form: Written exam, oral exam, multiple choice, practical exercises

- Testing period: + Theory: Not exceeding 120 minutes

+ Practice: Not exceeding 8 hours

- Each subject is comprised of at least 02 credits (each credit equals to 15 hours). A test shall be given upon the completion of each subject.

...

...

...

- A test includes:

+ Multiple-choice questions, each of which should be done within 1-2 minutes.

+ Essay questions, each of which should be done within 15 minutes.

4.4. Instructions for distribution of time and contents of professional practice at hotel:

- A professional practice at hotel is aimed to achieve the following objectives:

+ Enable learners to get used to real working environment;

+ Enable learners to have a grasp of organizational structure and personnel;

+ Enable learners to understand relationship between manager and other employees in a department/group;

+ Enable learners to have a grasp of relationship between customers and waiter/waitress;

...

...

...

- Contents of professional practice:

Contents of this professional practice include those that learners been taught at training institutions (this varies depending on different practice assignments) with particular attention paid to those applicable to the real work duties.

- Forms of professional practice:

Activities of this professional practice shall be classified into three groups as follows:

+ Learners will have a professional practice upon the completion of subjects of the first year at different departments in turn (front office, housekeeping, restaurant and processing) for 2 months;

+ Learners will have an in-depth professional practice upon the completion of the second year according to their selected optional subjects for 3 months;

+ One month before the professional practice, learners will select hotels that they will practice their professions. Training institutions should make a commitment with hotels to ensure that learners can practice their professions under the instruction and supervision of teachers and instructors of hotels.

Each learner must have practice diary. The hotel’s instructor shall give daily comments on learner’s knowledge, skills and attitude;

- With respect to selection of form and distribution of time of professional practice, each vocational training institution shall, based on their specific conditions, decide either the professional practice at service providers or grouping of learners for separate practice assignments, but must ensure consistence with duration, objectives and contents mentioned above./.

...

...

...

 FRAMEWORK PROGRAM FOR VOCATIONAL COLLEGE LEVEL

Vocation: Hotel management

Code: 50810201

Training level: Vocational college level

Admission targets: Graduates from upper secondary schools and equivalent levels;

Number of training subjects/modules: 34

Award: Vocational college diploma

I. TRAINING OBJECTIVE

- The training program for vocational college level in “Hotel management” is aimed to enable learners to acquire professional knowledge and skills in basic hospitality operations such as front office, restaurant, foods, serving in the party/meeting/convention. Optional subjects shall be divided into three groups in association with three small majors, including accommodation management, restaurant management and conference and meeting management. Learners may orient their job promotion towards either of the said groups;

...

...

...

- Graduates from this training program may work independently and do teamwork at accommodation, restaurant or meeting/convention departments; undertake supervision positions at medium and large hotels or managers at small hotels.

1. Vocational knowledge and skills

- Knowledge:

+ Enable learners to express the role and position of the hospitality branch in the tourism industry, features and economic, cultural, social and environmental impacts of the hospitality branch;

+ Enable learners to state organizational structure, role, functions and duties of hotel's departments; relationship between hotel's departments and propose measures for improving hotel's quality;

+ Enable learners to describe basic hospitality operations, including front office operations, housekeeping operations, restaurant operations and cooking techniques;

+ Enable learners to list principal equipment and devices used in hotels and their uses;

+ Enable learners to express management principles in general, and human resource management, asset management, financial management and hotel marketing management in particular;

+ Enable learners to state quality standards for hotels and methods of evaluation thereof;

...

...

...

+ Enable learners to state hotel security and safety principles, and explain reasons that hotels must comply with such security and safety principles to identify risks and implement prevention measures;

+ Enable learners to express their self-confidence in working.

- Skills:

+ Enable learners to use both Vietnamese ad English to communicate with customers and serve customers at the front office, housekeeping, restaurant or conference area; to take good care of customers and settle their complaints in an effective manner;

+ Enable learners to use hotel equipment in a correct and safe manner;

+ Enable learners to comply with customer serving procedures at the front office, housekeeping, restaurant or meeting/convention area in conformity with the hotel’s standards;

+ Enable learners to take charge or participate in planning process by departments, including marketing plans, human resource plans, purchasing plans, meeting/convention/event organization plans;

+ Enable learners to prepare common reports, internal documents or contracts of the hotel;

+ Enable learners to apply the hotel management software to daily tasks;

...

...

...

+ Enable learners to analyze and evaluate performance of accommodation, restaurant, conference and meeting departments, and find out reasons and propose measures for improving their performance;

+ Enable learners to build teams and manage teamwork activities.

2. Politics, ethics; physical education and national defense education

- Politics, ethics:

+ Enable learners to fulfill a citizen’s responsibilities and obligations; comply with the law;

+ Enable learners to be aware of the leadership role of the Vietnam Communist Party and socialist objectives;

+ Enable learners to enhance their national pride, have a healthy lifestyle, work hard and promote Vietnamese cultural traditions;

+ Learners are trained for professional ethics, awareness of disciplines, responsibility and professional behavior;

+ Enable learners to show spirit of learning and training to improve their qualifications and meet working demand;

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...

- Physical education and national defense education:

+ Enable learners to state all-people national defence, get ready to defend the national sovereignty and improve their health;

+ Enable learners to possess basic skills for maintaining and improving their health, and develop certain duties for protecting the national security.

3. Career opportunities

Graduates from this training program may undertake different positions in hotel such as front office staff, restaurant or conference waiter/waitress. Learners may undertake higher job positions such as supervisors at front office, housekeeping or restaurant or managers in small hotels depending on personal qualifications, experience, working environment and form of hotel.

II. COURSE LENGTH AND MINIMUM ACTUAL TRAINING DURATION

1. Course length and minimum actual training duration:

- Course length: 3 years

- Study duration: 131 weeks

...

...

...

- Duration for test preparation, testing upon completion of a subject and examinations: 240 hours (including 60 hours of graduation examination)

2. Distribution of minimum actual training duration:

- Training duration for compulsory general subjects: 450 hours

- Training duration for vocational training subjects/modules: 3375 hours

+ Training duration for compulsory subjects: 2490 hours; Training duration for optional subjects: 885 hours

+ Theoretical training duration: 888 hours; Practical training duration: 2367 hours

III. LIST OF COMPULSORY SUBJECTS/MODULES, TRAINING DURATION AND DISTRIBUTION OF TRAINING DURATION

Code of subject/ module

Name of subject/ module

...

...

...

Total

Where

Theory

Practice

Testing

I

General subjects

450

220

...

...

...

30

MH01

Law

30

21

7

2

MH02

Politics

...

...

...

60

24

6

MH03

Physical Education

60

4

52

4

...

...

...

National Defense Education – Security

75

58

13

4

MH05

Informatics

75

17

...

...

...

4

MH06

Foreign Language - Primary level

120

60

50

10

II

Compulsory subjects/modules

...

...

...

712

1676

102

II.1

Basic technical subjects/modules

315

195

106

14

...

...

...

MH07

Microeconomics

45

30

...

...

...

2

MH08

Overview of tourism

45

33

10

2

MH09

Administration studies

...

...

...

38

5

2

MH10

Business communication skills

45

30

13

2

...

...

...

Informatics applied to hotel business

45

10

33

2

MH12

Service quality management

45

27

...

...

...

2

MH13

Business statistics

45

27

16

2

II.2

Major vocational subjects/modules

...

...

...

517

1570

88

MH14

English specializing in hotel management

420

160

246

14

...

...

...

Customer relationship and customer service

45

18

25

2

MH16

Tourism Marketing

45

29

...

...

...

2

MH17

Payment operations

30

13

15

2

MH18

Tourism and hospitality accounting

...

...

...

26

17

2

MH19

Financial management for tourism – hotel enterprises

45

30

13

2

...

...

...

Management of hotel material & technical facilities

45

28

15

2

MH21

Human resource management

45

17

...

...

...

2

MĐ22

Hotel security and safety

30

10

18

2

MĐ23

Front office operations

...

...

...

60

234

21

MĐ24

Housekeeping operations

210

42

159

9

...

...

...

Restaurant operations

210

42

154

14

MĐ26

Cooking techniques

210

42

...

...

...

14

MĐ27

Operations practice 1 (at hotel or training institution)

160

-

160

MĐ28

Operations practice 2 (at hotel or training institution)

...

...

...

-

320

Total

2940

712

1676

102

...

...

...

(Detailed contents are specified in attached annexes)

V. INSTRUCTIONS FOR USING THE FRAMEWORK PROGRAM FOR VOCATIONAL COLLEGE LEVEL AS THE BASIS FOR FORMULATING VOCATIONAL TRAINING PROGRAMS:

1. Instructions for preparing the list of optional vocational training subjects/ modules; training duration, distribution of training duration and contents of study thereof

- Total training duration for optional vocational training subjects/modules is 885 hours, accounting for 26.82% of total minimum actual training duration for vocational training subjects/modules (3375 hours);

- The training duration for each optional vocational training subject/ module shall be determined on the basis of the duties analysis results.

- Optional subjects determines the difference in knowledge and skills of managers of hotel’s departments, restaurant or meeting/convention departments;

- Optional subjects/modules are divided into three groups according to three majors in hotel management. Each training institution shall sect one of the said three groups of optional subjects;

- Period of professional practice at hotel is divided into 2 parts, including a practice at all departments in the hotel and an in-depth professional practice according to optional subjects/modules.

1.1. List of optional vocational training subjects and distribution of training duration thereof:

...

...

...

Name of subject/ module

Training duration (hours)

Total

Where

Theory

Practice

Testing

MĐ29

Housekeeping management

...

...

...

19

24

2

MĐ30

Front office management

45

26

17

2

...

...

...

Accommodation service marketing

30

9

20

1

MĐ32

Revenue management

30

16

...

...

...

1

MĐ33

Hotel interior design

45

28

15

2

MĐ34

Party management

...

...

...

25

18

2

MĐ35

Restaurant management

45

15

28

2

...

...

...

Restaurant Marketing

30

9

20

1

MĐ37

Beverage management

45

16

...

...

...

2

MĐ38

Cost price management

30

14

15

1

MĐ39

Meeting/convention management

...

...

...

25

33

2

MĐ40

Leisure services management

60

21

37

2

...

...

...

Event organization

45

13

30

2

MĐ42

Meeting/convention management

30

12

...

...

...

1

MH43

Second foreign language (French)

150

78

62

10

MĐ44

In-depth professional practice (at hotels)

...

...

...

-

540

Total

(Detailed contents are specified in attached annexes)

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...

...

- For preparing the list of optional vocational training subjects, training institutions should base on specific features of each vocation and their actual conditions, consisting of:

+ Learners' demand;

+ Qualifications of teachers/ lecturers;

+ Teaching facilities and equipment.

- Each training institution may select any of three following groups of optional subjects depending on its in-depth career orientation:

+ Group (a) includes the following subjects/modules: MĐ29, MĐ30, MĐ31, MĐ32, MĐ33, MH43, MĐ44; these subjects orient learners towards job positions relating to hotel management at accommodation department;

+ Group (b) includes the following subjects/modules: MĐ34, MĐ35, MĐ36, MĐ37, MĐ38, MH43, MĐ44; these subjects orient learners towards job positions relating to hotel management at restaurant department;

+ Group (c) includes the following subjects/modules: MĐ39, MĐ40, MĐ41, MĐ42, MH43, MĐ44; these subjects orient learners towards job positions relating to hotel management at meeting/convention department;

- Total training duration for optional vocational training subjects is 885 hours (accounting for 26.82% of total training duration for vocational training subjects/modules).

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...

No.

Exam subjects

Assessment form

Testing period

1

Politics

Written exam

Not exceeding 120 minutes

2

...

...

...

- General theory

- Practice of general operations

Written exam, oral exam, multiple choice

Practical test

Not exceeding 120 minutes

Not exceeding 4 hours

3. Instructions for determining time and contents of extra-curricular activities (arranged outside of the training duration) which aim to achieve comprehensive education objectives:

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...

...

Time

1. Physical and sports activities

From 5 pm to 6 pm (at weekend)

2. Cultural and art activities

- By means of mass media

- Collective activities, art teams

- Outside the daily training schedule

- 2 hours per week

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...

...

Outside the training schedule, learners may read books and reference materials in the library

All weekdays

4. Recreational and entertainment activities, and other activities of the Communist Youth Union

The Communist Youth Union organizes exchanges or club activities on Saturday evenings (from 19 pm to 21 pm)

5. Visiting tourist attractions/hotels

Twice for every semester

4. Other remarks:

4.1. Remarks on detailed training program and outline

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...

...

- Detailed programs for compulsory vocational training subjects/modules shall be designed on the basis of hotel management duties analysis results;

- Based on hotel management duties analysis results, necessary knowledge, skills and attitudes shall be determined to put into detailed programs of training subjects/modules.

4.2. Instructions for designing detailed programs for optional vocational training subjects:

Base on main contents included in the detailed outline of each subject to design detailed program for that subject. To be specific:

- Subject objectives;

- Main contents about professional knowledge, skills and attitudes that learners must acquire;

- Distribution of training duration for each determined part/chapter;

- Instructions for program execution.

4.3. Instructions for testing upon the completion of each subject and graduation examination:

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...

...

- Assessment form: Written exam, oral exam, multiple choice, practical exercises

- Testing period: + Theory: Not exceeding 120 minutes;

+ Practice: Not exceeding 8 hours.

- Each subject is comprised of at least 02 credits (each credit equals to 15 hours). A test shall be given upon the completion of each subject.

- Duration of a test: not exceeding 120 minutes.

- A test includes:

+ Multiple-choice questions, each of which should be done within 1-2 minutes.

+ Essay questions, each of which should be done within 15 minutes.

4.4. Instructions for distribution of time and contents of professional practice at hotel:

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...

...

+ Enable learners to get used to real working environment;

+ Enable learners to have a grasp of organizational structure and personnel;

+ Enable learners to understand the relationship between manager and other employees in a department/group;

+ Enable learners to have a grasp of the relationship between customers and waiter/waitress;

+ Enable learners to improve their knowledge and apply their acquired knowledge and skills to the real working environment.

- Contents of a professional practice:

Contents of this professional practice include those that learners been taught at training institutions (this varies depending on different practice assignments) with particular attention paid to those applicable to the real work duties.

- Forms of professional practice:

Activities of a professional practice shall be classified into three groups as follows:

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...

...

+ Learners will have an in-depth professional practice upon the completion of training program of the third year according to their selected optional subjects for 4 months;

+ One month before the professional practice, learners will select hotels where they will practice their professions. Training institutions should make a commitment with hotels to ensure that learners can practice their professions under the instruction and supervision of teachers and instructors of hotels.

Each learner must have practice diary. The hotel’s instructor shall give daily comments on learner’s knowledge, skills and attitude;

- With respect to selection of form and distribution of time of professional practice, each vocational training institution shall, based on their specific conditions, decide either the professional practice at service providers or grouping of learners for separate practice assignments, but must ensure consistence with duration, objectives and contents mentioned above./.