| THE MINISTRY OF TRANSPORT OF VIETNAM | SOCIALIST REPUBLIC OF VIETNAM |
| No. 45/VBHN-BGTVT | Hanoi, August 07, 2023 |
PASSENGER SERVICE QUALITY AT AIRPORTS
Circular No. 36/2014/TT-BGTVT dated August 29, 2014 of the Minister of Transport on passenger service quality at airports, coming into force from December 1, 2014 is amended by:
1. Circular No. 27/2017/TT-BGTVT dated August 25, 2017 of the Minister of Transport on amendment to Circular No. 36/2014/TT-BGTVT dated August 29, 2014 of the Minister of Transport;
2. Circular No. 19/2023/TT-BGTVT dated June 30, 2023 on amendment to Circulars relating to air transportation, coming into force from September 1, 2023.
Pursuant to the Law on Vietnam Civil Aviation dated June 29, 2006;
Pursuant to Decree No. 107/2012/ND-CP dated December 20, 2012 of the Government on functions, tasks, powers, and organizational structures of Ministry of Transport;
At request of Director of Transportation Department and Director of Civil Aviation Authority of Vietnam,
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This Circular prescribes minimum passenger service quality at airports.
1. Civil Airport Aviation Authority of Vietnam, Airport Authority.
2. [2] Airlines, airport enterprises, passenger terminal service providers, ground service providers, non-aviation service providers at airports.
3. Organizations and individuals related to passenger service quality at airports.
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Section 1. REGULATIONS ON PASSENGER SERVICE QUALITY
Article 3. Functional areas at passenger terminals
1. Functional areas at passenger terminals include:
a) Areas for necessary passenger and baggage procedures;
b) Working quarters of relevant state authorities depending on functions of airport terminals;
c) Areas for passengers ineligible for entry in international airports;
d) Areas for lost baggage;
dd) Areas where general information desks and devices are located;
e) Areas for medical assistance, initial medical aid;
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h) Areas for airline representatives at airports;
i)[3] Smoking areas.
2. [4] Airport enterprises and passenger terminal service providers are responsible for fulfilling basic areas under Clause 1 of this Article and other areas according to regulations of the Minister of Transport on management and operation of airports and aerodromes.
Article 4. Development of Passenger service procedures at airports
1. [5] Airlines, airport enterprises, passenger terminal service providers, ground service providers are responsible for promulgating, implementing, publicizing, and popularizing passenger service procedures at airports and promulgating procedures for cooperating with relevant entities in serving passengers.
2. Passenger service procedures at airports must contain:
a) Passenger services at point of departure;
b) Ground boarding services;
c) Services for passengers of delayed flights, passengers of cancelled flights, and passengers denied boarding;
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dd) Passenger and baggage services at destination and transit.
3. Passenger service procedures and amendments thereof (if any) must be sent to Civil Aviation Authority of Vietnam and regional Airport Authority.
Article 5. Passenger services at point of departure
1. [6] Airport enterprises and passenger terminal service providers are responsible for:
a) ensuring a minimum of 1,2 m2/passenger of check-in areas and travel space during peak hours depending on operating limit of terminals;
b) providing sufficient check-in kiosks at request of airlines and depending on terminal infrastructures;
c) installing signage in both Vietnamese and English (electronic signage, monitors, or suspended signage) to display flight information, expected closing time; information panel on goods and dangerous object prohibited from carrying aboard in person and in baggage, necessary documents when traveling according to aviation security at check-in kiosks;
d) ensuring a minimum of 0,6 m2/passenger for waiting areas at terminal gates and moving spaces during peak hours depending on operating limits of the terminals;
dd) providing seats at airports: enough seats in check-in areas for at least 5% of total passengers during peak hours within operating limits of terminals; enough seats in waiting areas for at least 70% of total passengers during peak hours within operating limits of terminals; separate seats for the elderly, pregnant women, persons with disabilities, and other persons requiring special aid;
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g) equipping sufficient common check-in systems at airports, other than check-in areas dedicated to specific airlines from January 1, 2020.
2. Airlines are responsible for:
a) preparing adequate check-in counters to ensure that a maximum of 25 passengers in business class is served by 1 counter; a maximum of 40 passengers in economy class is served by 1 counter. This regulation does not apply to airports that apply common check-in for multiple flights;
b) informing and enabling airport enterprises to display information related to flights;
c) installing baggage sizers at check-in counters and terminal gates;
d)[7] publicizing and opening, closing counters as follows: counters shall be opened 2 hours prior to schedule off-block time (hereinafter referred to as “SOBT”) for domestic flights[8], 3 hours prior to SOBT for international flights; counters shall be closed (cease to admit passengers) 40 minutes prior to SOBT for domestic flights, 50 minutes prior to SOBT for international flights; if flights are delayed, counter opening and closing times must be adjusted accordingly (depending on new off-block time in reference flight schedule);
dd)[9] assigning employees to assist passengers who have not checked in 15 minutes prior to counter closing time and informing security, immigration, customs departments to assist the passengers;
e) regulating under transportation regulations and publicly listing items under transportation restriction that are not mentioned under list of dangerous and prohibited items in air transportation;
g) issuing baggage tags and preserving checked in baggage of passengers.
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Article 6. Ground boarding services
1. Airlines are responsible for:
a) regulating service for passengers that required assistance, passengers that are persons with disabilities, illnesses, the elderly, companion of children, pregnant women, children traveling alone in boarding process;
b) cooperating with airport enterprises and ground service providers in displaying the following information in both Vietnamese and English at boarding gates: flight information, boarding gate number, boarding time, gate closing time, information panel regarding dangerous goods and items prohibited from carrying aboard in person and in baggage;
c) Announcing and adhering to boarding gate closing time which must not be 15 minutes earlier than SOBT[11];
d)[12] providing apron buses in order to transport passengers from boarding gates to aircraft parking position in regard to flights that do not utilize boarding bridges and where the distance from boarding gates to aircraft parking positions is more than 50 m either by requesting ground service providers or by themselves (if airlines provide their own ground services) on the basis of service agreements; arranging separate seats for the elderly, pregnant women, and persons with disabilities on apron buses;
dd) announcing boarding gate changes, assigning employees and information panels to inform passengers about boarding gate changes at original boarding gates.
2. Ground service employees must be present at boarding gates and equipped with proper equipment to assist the boarding of passengers before boarding notice is issued.
3. [13] Airline representatives or organizations, individuals authorized to act as representatives at airports are responsible for supervising passenger boarding.
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1. Airlines must inform airport enterprises, passenger terminal service providers, ground service providers, and local Airport Authority about delayed flights and cancelled flights; assign employees to announce and provide services that the passengers are eligible as per the law, resolve complaints and fulfill demands of passengers on the basis of actual situations at airports and the law.
2. If flights are delayed or disrupted for at least 15 minutes compared to reference flight schedule, airlines are responsible for:
a) informing passengers about flight-related information, to be specific: flight designator and flight leg; causes of flight delay, disruption; expected off-block time[15] or replacement flight schedule; passenger service plan; passenger assistance units (location, identifiers);
b) issuing apology to the passengers.
3. If passengers have had their seats confirmed where the flights are delayed, disrupted, or cancelled, airlines are responsible for:
a) serving drinks if flights are delayed for at least 2 hours;
b) serving food if flights are delayed for at least 3 hours;
c) arranging places for resting appropriate to actual conditions of airports if flights are delayed for at least 6 hours (from 7 a.m. to 10 p.m. exclusive);
d) arranging accommodations appropriate to actual conditions of local areas or alternatives agreed upon by the passengers if flights are delayed for at least 6 hours (from 10 p.m. to 7 a.m. of the following day);
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4. Provision of services under this Article must not obstruct the fulfillment of other obligations of the airlines in passenger transportation as per the law.
5. Airport enterprises and passenger terminal service providers must provide meal and refreshment services for passengers at airports in case of delayed flights, disrupted flights, and cancelled flights appropriate to actual conditions of airports either by themselves or by requesting non-aviation service providers on the basis of premise leasing and franchise agreements between airport enterprises, passenger terminal service providers and non-aviation service providers.”
Article 8. Special assistance services
1. Airlines are not allowed to charge the following special assistance services:
a) Wheelchair services at terminals;
b) Services intended for passengers who are the elderly, passengers with visual impairment, hearing impairment.
2. Airlines must provide clear and specific information on service procedures, rights and obligations of passengers when passengers purchase tickets including special assistance services.
Article 9. Passenger services at destinations, connecting points
1. Airlines are responsible for:
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b) assigning employees to take care of and assist passengers that are the elderly, persons with disabilities, and wheelchair-bound passengers;
c)[16] arranging employees and information desks, information panels to guide passengers who stop between flights and prepare for connecting flights at international airports to adopt necessary procedures in order to proceed with their travel;
d) ensuring passenger transportation as per schedule;
dd) establishing baggage complaint handling units and areas at airports; cooperating with airport enterprises in providing guidance signage system towards said complaint handling areas.
2. [17] Airport enterprises and passenger terminal service providers are responsible for:
a) installing camera system, communication system, guiding system in passenger terminals to guide passengers to check-in areas, customs areas, and baggage claim areas;
b) dedicating employees and baggage conveyors to serve the unloading of baggage of incoming flights in order to ensure that: in regard to international flights, the first baggage must reach the end of the conveyor within 20 minutes from the moment in which it is loaded onto the conveyor, except for cases that it is not the enterprises' fault that the baggage takes longer than 20 minutes to reach the end of the conveyor after being loaded; in regard to international flights, the first baggage must reach the end of the conveyor within 10 minutes from the moment in which it is loaded onto the conveyor, except for cases that it is not the enterprises' fault that the baggage takes longer than 10 minutes to reach the end of the conveyor after being loaded.
3. Ground service providers must assign employees and baggage transport instruments to ensure that the first baggage is loaded onto the conveyor within 15 minutes from the moment in which wheel chocks are placed, except for cases where it is not the service providers’ fault that it takes longer than 15 minutes for the baggage to be loaded onto the conveyor after wheel chocks are placed; the last baggage is loaded onto the conveyor within 35 minutes from the moment in which wheel chocks are placed, except for cases where it is not the service providers’ fault that it takes longer than 35 minutes for the baggage to be loaded onto the conveyor after wheel chocks are placed.
Article 10. Basic services at terminals
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a) satisfying requirements pertaining to equipment, signage system, and announcement system to display flight information and inform passengers at terminals. Depending on actual conditions of airports, airport enterprises and passenger terminal service providers must place one or multiple information desks with staff to assist passengers;
b) arranging security check areas at departure terminals, personnel, and screening machines in order to ensure that a passenger does not spend more than 15 minutes on queuing and going through security checks, except for cases otherwise decided by the Minister of Transport;
c) immediately notifying airlines upon discovering items, goods restricted from transportation in baggage of passengers according to transportation regulations of the airlines;
d) arranging adequate and conveniently placed trolleys for passenger usage;
dd) organizing traffic system and lavatories for persons with disabilities;
e) maintaining hygiene, civilized and clean environment in departure and arrival terminals; lavatories meeting standards according to design capacity of terminals;
g) arranging separate areas for smokers in airside areas of terminals;
h) arranging free drinks in airside areas of departure and arrival terminals;
i) providing free and quality wi-fi at passenger terminals that allow continuous connection;
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2. [19] Airlines are responsible for:
a) informing and enabling airport enterprises and passenger terminal service providers to display flight-related information in both Vietnamese and English. The information includes: flight designator, point of departure, point of arrival, check-in counters, SOBT[20], schedule in-block time (SIBT), boarding gates for outgoing flights, baggage conveyors for incoming flights, information on delayed flights, disrupted flights, and cancelled flights;
b) receiving and promptly handling complaints relating to air transportation of airport enterprises and filing reports on handling results to local Airport Authority.
3. Ground service providers at airports must prepare adequate equipment to satisfy wheelchair usage in departure and arrival terminals; prepare lifts to assist wheelchair-bound passengers to board aircrafts.
Article 11. Non-aviation services
1. Non-aviation service providers are responsible for:
a) publicly listing price, origin, food safety and hygiene in visible locations and in a manner compliant with relevant law provisions;
b) providing essential goods and non-alcoholic drinks in airside areas at a price reasonable and appropriate to general price of other airports.
2. [21] Airport enterprises and passenger terminal service providers are responsible for arranging space for non-aviation service providers at airports in accordance with layout plan approved by competent authority.
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1. Airlines, airport enterprises, passenger terminal service providers, ground service providers, and non-aviation service providers are responsible for promulgating Regulations on professional disciplines which dictate disciplinary actions and severity to be imposed on employees violating regulations regarding attitude towards passengers.
2. Service providers under Clause 1 of this Article must provide uniform for employees working at airports to distinguish them from passengers.
3. Airlines, airport enterprises, passenger terminal service providers, and non-aviation service providers are responsible for publicly listing their telephone number on their website and at airports.
4. Airport enterprises and passenger terminal service providers are responsible for publicly listing telephone number of all enterprises and airlines at airports.
Article 13. Employees working at airports
1. Employees directly working with passengers must be thoughtful, considerate, respectful, and understanding, especially when handling complaints, reports, recommendations of passengers regarding service quality in provision of air transportation services; calm and thorough in handling passengers with negative behaviors affecting operations of organizations and individuals at airports.
2. Employees directly working with passengers must don outfit appropriate to characteristics and nature of service providers; wear employee ID card during the performance of their duty and security card when working in restricted areas of airlines.
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Article 14. Responsibilities of Vietnam Civil Aviation Authority
1. Organizing implementation of this Circular and filing reports on implementation hereof to the Ministry of Transport.
2. Examining and requesting compliance with Passenger service procedures at airport under Article 4 hereof.
3. [23] On a 6-monthly basis, reviewing and declaring entities that fail to adhere to service quality regulations under this Circular; directing airport enterprises and passenger terminal service providers to review and arrange non-aviation service business layout plan in order to ensure sufficient space for passengers under this Circular.
4. Taking strict actions against enterprises that do not adhere to this Circular.
Article 15. Responsibilities of Airport Authority
1. Organizing implementation of this Circular.
2. Supervising compliance with service quality of airports and service providers according to Passenger service procedures under Article 4 hereof.
3. Directly supervising all cases of delayed flights, disrupted flights, and cancelled flights in order to promptly request airlines and relevant service providers to fulfill their obligations as per the law.
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Article 16. Entry into force [25]
This Circular comes into force from December 1, 2014.
Article 17. Responsibilities for implementation
Chief of Ministry Office, the Chief Inspector, directors, Director of Civil Aviation Authority of Vietnam, heads of agencies, relevant organizations and individuals are responsible for the implementation of this Circular./.
VERIFIED BY
PP. MINISTER
DEPUTY MINISTER
Le Anh Tuan
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“Pursuant to the Law on Vietnam Civil Aviation in 2006 and the Law on amendment to the Law on Vietnam Civil Aviation in 2014;
Pursuant to Decree No. 12/2017/ND-CP dated December 10, 2017 of the Government on functions, tasks, powers, and organizational structures of Ministry of Transport;
Pursuant to Circular No. 36/2014/TT-BGTVT dated August 29, 2014 of the Minister of Transport on passenger service quality at airports;
Pursuant to Circular No. 14/2015/TT-BGTVT dated April 27, 2015 of the Minister of Transport on non-refundable advance compensation in passenger air transportation;
At request of Director of Transportation Department and Director of Civil Aviation Authority of Vietnam;
The Minister of Transport promulgates Circular on amendment to Circular No. 36/2014/TT-BGTVT dated August 29, 2014 of the Minister of Transport on passenger service quality at airports and Circular No. 14/2015/TT-BGTVT dated April 27, 2015 of the Minister of Transport on non-refundable advance compensation in passenger air transportation”;
Circular No. 19/2023/TT-BGTVT dated June 30, 2023 on amendment to articles of Circulars relating to air transportation is promulgated on the basis of:
“Pursuant to the Law on Civil Aviation of Vietnam dated June 29, 2006; the Law on amendment to the Law on Civil Aviation of Vietnam dated November 21, 2014;
Pursuant to Decree No. 56/2022/ND-CP dated August 24, 2022 of the Government on functions, tasks, powers, and organizational structures of Ministry of Transport;
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At request of Director of Transportation Department and Director of Civil Aviation Authority of Vietnam;
The Minister of Transport promulgates Circular on amendment and annulment of several Articles under Circulars relating to air transportation”
[2] This Clause is amended in accordance with Clause 1 Article 1 of Circular No. 27/2017/TT-BGTVT dated August 25, 2017 on amendment to Circular No. 36/2014/TT-BGTVT dated August 29, 2014 of the Minister of Transport on passenger service quality at airports and Circular No. 14/2015/TT-BGTVT dated April 27, 2015 of the Minister of Transport on non-refundable advance compensation in passenger air transportation, coming into force from November 1, 2017.
[3] This Point is amended in accordance with Clause 2 Article 1 of Circular No. 27/2017/TT-BGTVT dated August 25, 2017 on amendment to Circular No. 36/2014/TT-BGTVT dated August 29, 2014 of the Minister of Transport on passenger service quality at airports and Circular No. 14/2015/TT-BGTVT dated April 27, 2015 of the Minister of Transport on non-refundable advance compensation in passenger air transportation, coming into force from November 1, 2017.
[4] This Clause is amended in accordance with Clause 3 Article 1 of Circular No. 27/2017/TT-BGTVT dated August 25, 2017 on amendment to Circular No. 36/2014/TT-BGTVT dated August 29, 2014 of the Minister of Transport on passenger service quality at airports and Circular No. 14/2015/TT-BGTVT dated April 27, 2015 of the Minister of Transport on non-refundable advance compensation in passenger air transportation, coming into force from November 1, 2017.
[5] This Clause is amended in accordance with Clause 4 Article 1 of Circular No. 27/2017/TT-BGTVT dated August 25, 2017 on amendment to Circular No. 36/2014/TT-BGTVT dated August 29, 2014 of the Minister of Transport on passenger service quality at airports and Circular No. 14/2015/TT-BGTVT dated April 27, 2015 of the Minister of Transport on non-refundable advance compensation in passenger air transportation, coming into force from November 1, 2017.
[6] This Clause is amended in accordance with Clause 5 Article 1 of Circular No. 27/2017/TT-BGTVT dated August 25, 2017 on amendment to Circular No. 36/2014/TT-BGTVT dated August 29, 2014 of the Minister of Transport on passenger service quality at airports and Circular No. 14/2015/TT-BGTVT dated April 27, 2015 of the Minister of Transport on non-refundable advance compensation in passenger air transportation, coming into force from November 1, 2017.
[7] This Point is amended in accordance with Clause 6 Article 1 of Circular No. 27/2017/TT-BGTVT dated August 25, 2017 on amendment to Circular No. 36/2014/TT-BGTVT dated August 29, 2014 of the Minister of Transport on passenger service quality at airports and Circular No. 14/2015/TT-BGTVT dated April 27, 2015 of the Minister of Transport on non-refundable advance compensation in passenger air transportation, coming into force from November 1, 2017.
[8] The phrase “cất cánh” (take off) is replaced by the phrase “khởi hành” (depart) in accordance with Article 4 of Circular No. 19/2023/TT-BGTVT on amendment and annulment of articles under Circulars relating to air transportation, coming into force from September 1, 2023.
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[10] This Point is amended in accordance with Clause 7 Article 1 of Circular No. 27/2017/TT-BGTVT dated August 25, 2017 on amendment to Circular No. 36/2014/TT-BGTVT dated August 29, 2014 of the Minister of Transport on passenger service quality at airports and Circular No. 14/2015/TT-BGTVT dated April 27, 2015 of the Minister of Transport on non-refundable advance compensation in passenger air transportation, coming into force from November 1, 2017.
[11] The phrase “cất cánh” (take off) is replaced by the phrase “khởi hành” (depart) in accordance with Article 4 of Circular No. 19/2023/TT-BGTVT on amendment and annulment of articles under Circulars relating to air transportation, coming into force from September 1, 2023.
[12] This Point is amended in accordance with Clause 8 Article 1 of Circular No. 27/2017/TT-BGTVT dated August 25, 2017 on amendment to Circular No. 36/2014/TT-BGTVT dated August 29, 2014 of the Minister of Transport on passenger service quality at airports and Circular No. 14/2015/TT-BGTVT dated April 27, 2015 of the Minister of Transport on non-refundable advance compensation in passenger air transportation, coming into force from November 1, 2017.
[13] This Clause is amended in accordance with Clause 9 Article 1 of Circular No. 27/2017/TT-BGTVT dated August 25, 2017 on amendment to Circular No. 36/2014/TT-BGTVT dated August 29, 2014 of the Minister of Transport on passenger service quality at airports and Circular No. 14/2015/TT-BGTVT dated April 27, 2015 of the Minister of Transport on non-refundable advance compensation in passenger air transportation, coming into force from November 1, 2017.
[14] This Article is amended in accordance with Clause 10 Article 1 of Circular No. 27/2017/TT-BGTVT dated August 25, 2017 on amendment to Circular No. 36/2014/TT-BGTVT dated August 29, 2014 of the Minister of Transport on passenger service quality at airports and Circular No. 14/2015/TT-BGTVT dated April 27, 2015 of the Minister of Transport on non-refundable advance compensation in passenger air transportation, coming into force from November 1, 2017.
[15] The phrase “cất cánh” (take off) is replaced by the phrase “khởi hành” (depart) in accordance with Article 4 of Circular No. 19/2023/TT-BGTVT on amendment and annulment of articles under Circulars relating to air transportation, coming into force from September 1, 2023.
[16] This Article is amended in accordance with Clause 11 Article 1 of Circular No. 27/2017/TT-BGTVT dated August 25, 2017 on amendment to Circular No. 36/2014/TT-BGTVT dated August 29, 2014 of the Minister of Transport on passenger service quality at airports and Circular No. 14/2015/TT-BGTVT dated April 27, 2015 of the Minister of Transport on non-refundable advance compensation in passenger air transportation, coming into force from November 1, 2017.
[17] This Clause is amended in accordance with Clause 12 Article 1 of Circular No. 27/2017/TT-BGTVT dated August 25, 2017 on amendment to Circular No. 36/2014/TT-BGTVT dated August 29, 2014 of the Minister of Transport on passenger service quality at airports and Circular No. 14/2015/TT-BGTVT dated April 27, 2015 of the Minister of Transport on non-refundable advance compensation in passenger air transportation, coming into force from November 1, 2017.
[18] This Clause is amended in accordance with Clause 13 Article 1 of Circular No. 27/2017/TT-BGTVT dated August 25, 2017 on amendment to Circular No. 36/2014/TT-BGTVT dated August 29, 2014 of the Minister of Transport on passenger service quality at airports and Circular No. 14/2015/TT-BGTVT dated April 27, 2015 of the Minister of Transport on non-refundable advance compensation in passenger air transportation, coming into force from November 1, 2017.
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[20] The phrase “cất cánh” (take off) is replaced by the phrase “khởi hành” (depart) in accordance with Article 4 of Circular No. 19/2023/TT-BGTVT on amendment and annulment of articles under Circulars relating to air transportation, coming into force from September 1, 2023.
[21] This Clause is amended in accordance with Clause 15 Article 1 of Circular No. 27/2017/TT-BGTVT dated August 25, 2017 on amendment to Circular No. 36/2014/TT-BGTVT dated August 29, 2014 of the Minister of Transport on passenger service quality at airports and Circular No. 14/2015/TT-BGTVT dated April 27, 2015 of the Minister of Transport on non-refundable advance compensation in passenger air transportation, coming into force from November 1, 2017.
[22] This Article is amended in accordance with Clause 16 Article 1 of Circular No. 27/2017/TT-BGTVT dated August 25, 2017 on amendment to Circular No. 36/2014/TT-BGTVT dated August 29, 2014 of the Minister of Transport on passenger service quality at airports and Circular No. 14/2015/TT-BGTVT dated April 27, 2015 of the Minister of Transport on non-refundable advance compensation in passenger air transportation, coming into force from November 1, 2017.
[23] This Clause is amended in accordance with Clause 17 Article 1 of Circular No. 27/2017/TT-BGTVT dated August 25, 2017 on amendment to Circular No. 36/2014/TT-BGTVT dated August 29, 2014 of the Minister of Transport on passenger service quality at airports and Circular No. 14/2015/TT-BGTVT dated April 27, 2015 of the Minister of Transport on non-refundable advance compensation in passenger air transportation, coming into force from November 1, 2017.
[24] This Clause is amended in accordance with Clause 18 Article 1 of Circular No. 27/2017/TT-BGTVT dated August 25, 2017 on amendment to Circular No. 36/2014/TT-BGTVT dated August 29, 2014 of the Minister of Transport on passenger service quality at airports and Circular No. 14/2015/TT-BGTVT dated April 27, 2015 of the Minister of Transport on non-refundable advance compensation in passenger air transportation, coming into force from November 1, 2017.
[25] Article 3 of Circular No. 27/2017/TT-BGTVT dated August 25, 2017 on amendment to Circular No. 36/2014/TT-BGTVT dated August 29, 2014 of the Minister of Transport on passenger service quality at airports and Circular No. 14/2015/TT-BGTVT dated April 27, 2015 of the Minister of Transport on non-refundable advance compensation in passenger air transportation, coming into force from November 1, 2017 regulates:
“Article 3. Organizing implementation
1. This Circular comes into force from November 1, 2017.
2. Chief of Office, the Chief Inspector, directors, Director of Civil Aviation Authority of Vietnam, heads of agencies, relevant organizations and individuals are responsible for the implementation of this Circular.”
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“Article 5. Entry into force
1. This Circular comes into force from September 1, 2023.
2. Registration for issuance of house airway bills submitted to Civil Aviation Authority of Vietnam before the effective date hereof shall conform to Circular No. 21/2020/TT-BGTVT.
3. Certificate of registration for house airway bill issuance before the effective date hereof shall remain valid until it is revoked.
4. Chief of Office, the Chief Inspector, directors, Director of Civil Aviation Authority of Vietnam, heads of agencies, relevant organizations and individuals are responsible for the implementation of this Circular./.”
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Integrated document No. 45/VBHN-BGTVT dated August 07, 2023 Circular on passenger service quality at airports
Tóm tắt
| Cơ quan ban hành | Bộ Giao thông vận tải |
| Số hiệu | 45/VBHN-BGTVT |
| Loại văn bản | Văn bản hợp nhất |
| Người ký | Lê Anh Tuấn |
| Ngày ban hành | 2023-08-07 |
| Ngày hiệu lực | 2023-08-07 |
| Lĩnh vực | Giao thông - Vận tải |
| Tình trạng | Còn hiệu lực |