| THE GENERAL DEPARTMENT OF POST AND TELECOMMUNICATIONS | SOCIALIST REPUBLIC OF VIET NAM |
| No: 27/2001/QD-TCBD | Hanoi, January 09, 2001 |
THE GENERAL DIRECTOR OF POST AND TELECOMMUNICATIONS
Pursuant to the January 4, 2000 Ordinance on Goods Quality;
Pursuant to the Governments Decree No. 12/CP of March 11, 1996 on the tasks, powers and organizational structure of the General Department of Post and Telecommunications;
Pursuant to the Governments Decree No. 109/1997/ND-CP of November 12, 1997 on Post and Telecommunications;
At the proposal of the director of the Department for Science, Technology and International Cooperation,
DECIDES:
Article 2.- This Decision takes effect 15 days after its signing.
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FOR THE GENERAL DIRECTOR OF
POST AND TELECOMMUNICATIONS
DEPUTY GENERAL DIRECTOR
Tran Duc Lai
ON ELABORATION, PROMULGATION AND ANNOUNCEMENT OF POSTAL SERVICE�S STANDARDS
(Promulgated together with Decision No. 27/2001/QD-TCBD of January 9, 2001 of the General Director of Post and Telecommunications)
Article 3.- In this Regulation, a number of concepts shall be understood as follows:
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2. Procedures mean documents guiding the practices or procedures for designing, producing, installing or using equipment, works or products.
3. The Branch Standards mean the standards and procedures promulgated by the General Department of Post and Telecommunications for compulsory application.
4. Acceptance of international standards as Branch Standards means the promulgation of a branch standard based on a corresponding international standard or the acceptance of the effect of international standards as Branch Standards accompanied with the clear inscription of all changes.
5. Equivalent standards mean standards which are used for the same subject but issued by different standardization agencies in order to establish the interchangeability of products, processes and services. The equivalent standards may see alterations in form and content at permitted levels.
The permitted alterations in form are those which do not change the contents, such as notes, supplementary guiding information, and those which do not change the structure and the method of numbering of clauses.
The permitted alterations in content mean those which do not make any accepted clause of international standards unacceptable in the Branch Standards and vice versa.
6. Drafting sections mean units and/or individuals that are assigned the task of drafting the Branch Standards to be submitted to the General Department of Post and Telecommunications for decision on the promulgation thereof.
1. The Branch Standards are elaborated by the following methods:
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- The method of revision and amendment;
- The method of accepting the application of international standards.
2. The elaboration of the Branch Standards by the above methods must comply with the procedural requirements prescribed in Chapter III of this Regulation.
3. The elaboration of the Branch Standards by method of accepting the application of international standards must, apart from the procedural requirements prescribed in Chapter III, additionally comply with the two following requirements:
- The written explanation for the standard elaboration must contain the analysis of possibility of application of international standards in Vietnam, bases for selection of international standards and bases for selection of the method of acceptance.
- Comments gathered in the process of publication for comments must clearly state the trustworthiness, the equivalence of translation, the rationality of alterations in forms and contents.
4. The General Department of Post and Telecommunications encourages the elaboration and promulgation of Branch Standards simultaneously in both Vietnamese and English.
5. The competent management bodies may permit the simplification of procedures for standard elaboration by method of accepting international standards when deeming that there are not any changes or permitted changes in contents.
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2. The decision on compulsory application may contain notes on the altered contents and may not be enclosed with the specific contents of standards.
a) Requirements on network and service quality;
b) Requirements relating to capability of joint operation among operators;
c) Requirements on safety (electricity, radiation, etc.), the extent of electromagnetic interference, the normal operation capabilities of supplies, equipment, networks and services;
d) Other requirements stipulated by the General Department of Post and Telecommunications according to the management requirements in each period.
The scope of requirements for a number of specific standardized objects is stipulated in Appendixes 1, 2, 3, 4 and 5. The General Department of Post and Telecommunications prescribes other specific requirements depending on each type of supplies, equipment, network and service as well as the management requirements in each period.
2. Requirements of other types (detailed requirements for design, manufacture, selection, operation and maintenance of equipment, etc.) which fall under the scope of base standards shall be elaborated by postal service - telecommunications enterprises under the Ordinance on goods quality. Requirements of these types may also be included in the reference appendixes to the Branch Standards, if it is deemed necessary.
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GENERAL REQUIREMENTS ON BRANCH STANDARDS
Article 9.- The newly elaborated Branch Standards must ensure the following principles:
- The Branch Standards system is not contradictory and coincident in technical requirements;
- The technical requirements in the Branch Standards can be measured, inspected and evaluated objectively;
- The technical requirements in the Branch Standards must be expressed accurately, concisely and mono-semantically;
- The technical requirements on quantification in the Branch Standards must be demonstrated in form of limited values or appellation value together with permitted tolerable values.
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PROCEDURES FOR ELABORATION OF BRANCH STANDARDS
- The name of the Draft Standards and the elaboration objectives;
- Content, scope of application and scope of regulation;
- Relevant technical documents.
- The nature and scale of the matter which should be technically managed by the State;
- The evaluation of the State management requirement and extent;
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The plan on elaboration of Branch Standards must be approved by the General Department of Post and Telecommunications.
1. The compilation of Branch Standards must focus on a number of the following key steps:
- Studying, summing up the typical technical requirements;
- Studying, selecting essential technical requirements based on the State management targets;
- Comparing them with the reality of Vietnams postal service and telecommunications networks;
- Comparing them with the existing Branch Standards, currently effective regulations of the General Department of Post and Telecommunications and relevant legal documents of the State.
2. In the course of compiling the technical requirements, it is allowed to refer to currently effective Branch Standards and standards already announced by the General Department of Post and Telecommunications for compulsory application within the postal service.
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Within 15 working days as from the date of receiving the Draft Branch Standards, the consulted units and individuals have the responsibility to send their official written replies to the consulting units.
Within 7 working days from the end of the above-mentioned time limit, if the consulted units and individuals fail to send their official written replies, they are considered as having agreed with the contents of the Draft Branch Standards.
- The draft standards;
- The explanation of the draft standards. The requirements on the explanation of the draft standards are specified in Appendix 7;
- The plan for elaboration of standards;
- The international standards in cases where the standards are elaborated by method of accepting the application of international standards;
- Relevant sections of the international and/or foreign standards and referred technical documents in the written explanation of the standards;
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- Contributed comments;
- Explanation on the acceptance of comments, amendments and supplements already made to the draft standards.
2. For the technical requirements which have not been approved according to the principle of consensus by the Pre-acceptance Test Councils of all levels, the management bodies at all levels shall organize the search for solutions and decide on necessary amendments and supplements.
Article 20.- The dossiers of approval of the promulgation of the Draft Standards must include:
- The brief report of the Department for Science, Technology and International Cooperation on the process of elaborating the standards, the results of evaluation by the Pre-Acceptance Test Council of the branch level, the proposal of the Department for Science, Technology and International Cooperation on promulgation;
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- The draft Branch Standards.
ACCEPTANCE OF APPLICATION OF INTERNATIONAL STANDARDS
- Not being contrary to the currently effective regulations of the General Department of Post and Telecommunications;
- Being compatible to the management objectives set by the General Department of Post and Telecommunications.
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- The form of inclusion or reference;
- The form of redrafting;
- The form of complete reprint;
- The form of cover-sheet.
The above-mentioned forms of accepting the application of international standards are specified in Articles 25, 26, 27, 28 and 29 below.
2. The fully translated standards shall be promulgated with the cover-sheet of the General Department of Post and Telecommunications, the Preface of the General Department of Post and Telecommunications, and enclosed with the promulgation decision of the General Director of Post and Telecommunications.
3. In case of bilingual (English and Vietnamese) promulgation, there must be the announcement on the legal value of the original or the translation if there arise doubts or disputes due to the way of translation; where there is no such announcement, the two versions shall have equal legal value.
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5. The mono-lingual and the bi-lingual copies must contain notes clearly stating the changes in edition or techniques. These changes must be added immediately to the end of relevant articles and must be clearly indicated with marks "*" by the margins of such articles or be pointed out in the preface.
6. The extent of equivalence of standards depends on the nature and contents of supplemented notes and must be clearly inscribed in the preface.
2. If the Branch Standards are fully copied or referred from the international standards with the same field of application but dwell on other objects not yet included in the international standards, such international standards are considered the acceptance for full application.
3. If the Branch Standards are fully copied or referred from the international standards with the same field of application but add some other requirements of the same standardized objects, such international standards are considered the acceptance for full application.
4. If a branch standard is referred to international standard with the wider scope of application, such international standard must not be considered the acceptance for full application.
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2. When the international standards are completely reprinted into the Branch Standards, such standards shall be promulgated with the cover-sheet and preface of the General Department of Post and Telecommunications and enclosed with the promulgation decision of the General Director of Post and Telecommunications.
3. The notes and guiding information for each specific article, if any, must be included right in the relevant articles.
2. The decisions on the acceptance of the application of international standards, the notes, and the guiding information, if any, must be included right in the cover sheet.
ORGANIZATION OF IMPLEMENTATION
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Article 32.- The Branch Standards drafting section shall have the responsibility to:
- Study the elaboration of the draft standards;
- Organize the gathering of comments on the draft standards;
- Prepare dossiers to be sent together with the draft for comments;
- Organize meetings in order to reach consensus on the draft, if necessary;
- Prepare dossiers on the draft standards for submission to the Pre-Acceptance Test Councils of all levels;
- Prepare dossiers on the elaboration of standards for submission to the competent management body.
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1. Scope of technical requirements and State management objectives regarding the subscribed terminal equipment and wireless equipment
1.1. Technical requirements to ensure safety and health for users and operators personnel
The Branch Standards for equipment must satisfy (directly or in reference to appropriate Branch Standards) the electric safety requirements and other safety requirements such as acoustic shock safety, mechanical safety (durability in usage, without sharp edges), human protection against electromagnetic radiation (through heat and non-heat effect of radiation without ionization effect) and safety against laser radiation in order to ensure safety and health for users and operators personnel.
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The Branch Standards for equipment must satisfy (directly or in reference to appropriate Branch Standards) the electromagnetic compatibility requirements in order to ensure that the equipment has proper capability to combat interference and that the radiation shall not cause interference to (not affect) the public telecommunications networks and other electronic equipment.
1.3. Technical requirements to protect networks against harmful effects
The Branch Standards for equipment must satisfy (directly or in reference to appropriate Branch Standards) requirements aiming to ensure that the equipment shall not cause harm to the operation of networks and that the network resources must not be used wrongly to the extent of causing unacceptable quality deterioration.
1.4. Technical requirements to ensure efficient use of radio frequency spectra
The Branch Standards for equipment must satisfy (directly or in reference to appropriate Branch Standards) the requirements in order to ensure that radio equipment efficiently use the radio frequency spectra allocated to earth/satellite communications as well as the orbital resources to avoid harmful interference among the communications systems based in space or on earth as well as other technical systems.
1.5. Technical requirements to ensure simultaneous operation with networks
The Branch Standards for equipment must satisfy (directly or in reference to appropriate Branch Standards) the requirements in order to ensure that the equipment can perform the basic function of call control (establishing, changing, charging, maintaining and canceling virtual or real connections) when making hook-ups to networks for the performance of information transmission services between two network terminals where users can access to.
1.6. Technical requirements to ensure the use compatibility in cases of the general services (fixed, mobile GSM phones).
The Branch Standards for equipment must satisfy (directly or in reference to appropriate Branch Standards) the requirements in order to ensure the compatibility in using end terminals between identical systems providing fixed phone and GMS mobile phone services.
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In a number of special cases, the Branch Standards for equipment must satisfy a number of particular requirements in order to:
- Protect personal data and privacy of users;
- Ensure the capacity to provide some properties aiming to prevent frauds;
- Ensure the capacity to provide some properties with a view to ensuring the access to urgent services;
- Ensure the capacity to provide some properties with a view to supporting disabled users.
2. Technical requirements related to measurement and inspection
2.1. Measurement and inspection methods
The measurement and inspection methods must be clearly defined and compatible to the purpose of equipment compatibility certification. The measurement and inspection methods must be objective, which yield accurate and repeated results in order to ensure that the measuring methods under the determined conditions are comparable.
2.2. Measurement and inspection process
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2.3. Taking samples for measurement and inspection
Where it is necessary to take a number of samples in order to determine the compatibility with specific technical requirements, the Branch Standards must stipulate the required number of samples.
SPECIFIC REQUIREMENTS ON BRANCH STANDARDS FOR THE QUALITY OF PUBLIC TELECOMMUNICATIONS NETWORKS
1. Concept
The Branch Standards on telecommunications network quality are legal documents technically prescribing a number of the requirements on the networks capacity to carry information from subscribers to subscribers in a prompt, truthful and complete manner to the requested addresses.
2. General quality parameters
The networks capacity is evaluated on the basis of three basic functions, namely the access establishment, information transmission and access release according to three quality criteria being speed, accuracy and reliability, which shall be construed as follows:
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- Accuracy: Accuracy is the quality criterion reflecting the exactness of a performed function.
- Reliability: Reliability is the quality criterion reflecting the sureness of performing a function within a prescribed period of time without taking into account the speed and the accuracy.
Nine corresponding quality parameters are:
- The access establishment speed, the information transmission speed, the access release speed.
- The access establishment accuracy, the information transmission accuracy, the access release accuracy.
- The access establishment reliability, the information transmission reliability, the access release reliability.
3. Scope of technical requirements
3.1. The General Department of Post and Telecommunications shall manage the network quality on the basis of nine general quality parameters. The General Department of Post and Telecommunications shall concretize the assorted general quality parameters into technical requirements on the particular quality for each type of network.
3.2. Each type of quality parameter must be concretized into at least one technical requirement on network quality.
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3.4. Principle on selecting a concrete quality requirement
A concrete quality requirement in the Branch Standards must satisfy some following requirements:
- It relates to events or states observable at the interface of connection elements;
- It can be measured and inspected at the interface of connection elements. The determination thereof shall not depend on the inherent characteristics of network (part of network) and not depend on the assumptions of causes of damage or quality deterioration unbservable at interfaces.
3.5. Principle for determining the extent of requirements
The network quality requirements must harmoniously combine the economic interests of postal service and telecommunications enterprises with the societys satisfaction with the quality of the telecommunication services provided on such networks.
SPECIFIC REQUIREMENTS ON THE BRANCH STANDARDS FOR NETWORK CONNECTION
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The elaboration of standards for network hook-up and technical requirement selection must ensure the following management objectives:
1.1. Ensuring the equal right to connection (without discrimination).
1.2. Having details to ensure that inter-connected telecommunications networks can provide basic services.
1.3. Being technically and economically feasible.
1.4. Being open to allow and boost the development of provision of new services on inter-connected telecommunications networks.
2. Connection points
A connection point is a physic point where two telecommunications networks are inter-connected so that calls may be switched from one network to another.
3. Connection lines
A connection line is a line that establishes one or many transmission routes through connection points and connect two telecommunications networks together.
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Network terminal connection points are physical connection points with necessary technical characteristics, through which access to networks can be made and communications can be carried out efficiently through networks. When a telecommunications network is connected to another telecommunications network, the two-network-connecting points, where calls are transferred from one telecommunications network to another, are considered network terminal connection points.
5. Network connection interface
A network connection interface is a collection of technical and procedural parameters, which, at the network terminal connection points, are used to hook up telecommunications networks with one another, and necessary for joint-operation and joint-provision of services to customers of networks.
6. Technical standards for telecommunications network connection
Technical standards for telecommunications network connection are technical documents which set forth technical requirements on network connection interface, network synchronism quality requirements and connection line quality requirements.
7. Network connection interface standards
The network connection interface standards are technical documents which set forth technical requirements on network connection interfaces with a view to ensuring the capability to jointly operate and to jointly provide services to customers of the connected networks.
8. Network connection interfaces
The General Department of Post and Telecommunications shall manage the following connection interfaces classified according to the nature of interface technical parameters:
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- Transmission interface;
- Signaling interface.
9. Scope of physio-electric interface standards
The physio-electric interface standards include essential electric and physic requirements on number-distributing interfaces used for network connection. Priority shall be given to accepting appropriate technical requirements in Recommendations G.703 and G.958 of the International Telecommunications Union.
10. Scope of transmission interface standards
The transmission interface standards include essential requirements on copper frame structure, requirements on procedures for frame synchronism and procedures for checking the round surplus. Priority shall be given to accepting appropriate technical requirements in such Recommendations as G.704 and G.706 of the International Telecommunications Union.
11. Scope of signaling interface standards
The signaling interface standards include essential signaling procedures to establish calls.
12. Scope of network synchronism quality standards
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13. Scope of connection line quality standards
The connection line quality standards include number transmission quality requirements. Priority shall be given to accepting appropriate technical requirements in such Motions as G.821, G.823 and G.826 of the International Telecommunications Union.
SPECIFIC REQUIREMENTS ON BRANCH STANDARDS FOR TELECOMMUNICATIONS SERVICE QUALITY
1. Concept of Branch Standards on telecommunications service quality
The Branch Standards on telecommunications service quality are legal documents technically prescribing a number of requirements on the postal service - telecommunications enterprises capabilities to provide and support the use of services as well as a number of requirements on the capability of the services themselves to provide prompt, truthful and complete communications at users requests.
The services capability means the capability that services are provided to users within the prescribed limits and pre-set conditions throughout the time of request by users.
2. The capability to provide and support the use of services
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The capability to provide and support services is construed as follows:
- The goods selling capability means the capability to carry out all appropriate activities from the time the contact is established between the postal service - telecommunications enterprises and customers to the time the service provision contracts are signed;
- The service-providing capability means the capability to carry out activities closely linked to the service provision from the time the service provision contracts take effect to the time the customers can use the services;
- The capability to change services at customers request means the capability to carry out activities closely linked to the change of services from the time the customers request the service change to the time the changes satisfy the customers requests;
- The capability to support services means the capability to carry out activities closely linked to service support in order to enable customers to use the services;
- The repair capability means the capability to carry out activities closely linked to the restoration of services for customers after the break-down appears, which leads to the partial or complete loss of services;
- The capability to cease services means the capability to carry out activities closely linked to the cessation of services from the time the customers so request till the time such cessation satisfies the customers requests;
- The capability to calculate charges and make invoices means the capability to carry out activities closely linked to the calculation of charges and the making of invoices for services provided to customers;
- Exercising the management of networks and services by customers means the capability to carry out activities closely linked to pre-determined changes in services or network structures at customers requests.
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- Speed: The speed means a quality criterion reflecting the use duration for performing an activity of providing support for services or the speed of performing an activity of providing support for service;
- Accuracy: The accuracy means a quality criterion reflecting the exactness with which an activity of providing support for service is performed;
- Reliability: The reliability means the quality criterion reflecting the sureness of the performance of an activity of providing support for services within a prescribed period of time without taking into account the speed and the accuracy.
3. Types of parameters for the quality of provided services
The capability of services or the technical quality of services is evaluated through types of quality parameters prescribed in Section 2, Appendix 2.
4. Scope of technical requirements
4.1. The General Department of Post and Telecommunications shall manage the service quality on the basis of the requirements on the capability to provide service support and nine types of quality parameters.
4.2. The requirements on the capability to provide and support services shall include at least but not within the following requirements:
- Requirement on average time for service provision;
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- Requirement on time for service cessation;
- Requirement on wrong-invoicing probability;
- Requirement on probability for wrong calculation of charges.
4.3. Each type of service quality parameter must be concretized into a service quality requirement.
4.4. The allround frame for service quality standards (including all requirements on capability to provide service support) is prescribed in Table 3 (not printed).
4.5. The requirements on service capability is prescribed in Table 4 (not printed).
4.6. The application of Table 3 and Table 4 depends on each specific type of service, the customers sensibility to each requirement in case of a specific service.
4.7. For the quality requirements listed in Table 3 and Table 4, which have not yet been specified in the Branch Standards, they must be included right in the list of service quality requirements which the postal service - telecommunications enterprises themselves shall have to monitor and report to the General Department of Post and Telecommunications when requested.
5. The principle on selection of service quality requirements
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- It relates to the effect felt by the customers, not depending on the assumptions on the causes of damage or quality deterioration, which cannot be observed at the service access points;
- It does not depend on the structure and internal organization of the network when determining the quantitative values;
- It can be evaluated objectively at service access points;
6. The principle on determination of requirement extent
The service quality must be at levels acceptable to the society under certain socio-economic conditions, which is demonstrated through the extent of customers satisfaction.
CONCRETE REQUIREMENTS ON THE BRANCH STANDARDS FOR POSTAL
SERVICE QUALITY
1. The concept of Branch Standards for postal service quality
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The services capability means the capability with which the services are provided for customers within prescribed time limits and under the pre-set conditions, when so requested by users.
2. Requirements on capability to provide and support the use of services
The Branch Standards on postal service quality must satisfy the requirements on the capability to provide and support services, including:
- Requirement on capability to access and use services;
- Requirement on extent of customers satisfaction;
- Requirement on legal liability and settlement of compensation, complaints.
3. Requirements on capability of provided services
The Branch Standards on postal service quality must satisfy the requirements on the quality of provided services, including:
- Speed: The speed means a quality criterion reflecting the time span used for performing the service provision;
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- Safety degree: The safety degree means the quality criterion reflecting the degree of wholeness of commodity objects and information at places of reception.
4. The principle for selection of service quality requirements
A service quality requirement specified in the Branch Standards must satisfy some following requirements:
- It relates to the effects felt by customers;
- It does not depend on the structure and internal organization of the networks when determining the quantitative values.
5. The principle for determining the requirement extent
The service quality must be at levels acceptable to the society under certain socio-economic conditions, which is demonstrated through the extent of customers satisfaction.
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1. Concept: The explanation of the draft standards is the explaining document which aims to create conditions for subjects involved in the process of evaluating the draft standards to make accurate remarks on the standard contents, the purpose, practical significance, feasibility of standards, on which the management bodies shall make correct decisions on the promulgation and application of the standards.
2. The written explanation contains the following principal contents:
2.1. Standard appellation
2.2. Introduction: Summarizing the characteristics, situation of standardized objects inside and outside the country, the reasons for and purposes of elaborating the standards.
2.3. Grounds for elaboration of technical requirements: Synthesizing, analyzing technical documents, research results, which serve as bases for compiling each technical requirement.
2.4. Explanation of standard contents: Summarizing principal contents of the standards, highlighting the cohesion of specific technical requirements to the management objectives of the General Department of Post and Telecommunications as put forth in this Regulation; clearly presenting the amendments and supplements against the corresponding international (regional) technical requirements and the grounds therefor.
2.5. The interrelationship to the Branch Standards System: Clearly pointing to the inter-relationship of the draft standards to the current Branch Standards, relevant current legal documents.-
File gốc của Decision No.27/2001/QD-TCBD, promulgated by the Genaral Director of Post and Telecomunications, for the regulation on elaboration, promulgation and announcement of the postal service’s standards. đang được cập nhật.
Decision No.27/2001/QD-TCBD, promulgated by the Genaral Director of Post and Telecomunications, for the regulation on elaboration, promulgation and announcement of the postal service’s standards.
Tóm tắt
| Cơ quan ban hành | Tổng cục Bưu điện |
| Số hiệu | 27/2001/QD-TCBD |
| Loại văn bản | Quyết định |
| Người ký | Trần Đức Lai |
| Ngày ban hành | 2001-01-09 |
| Ngày hiệu lực | 2001-01-24 |
| Lĩnh vực | Công nghệ thông tin |
| Tình trạng | Hết hiệu lực |