MINISTRY OF FINANCE | SOCIALIST REPUBLIC OF VIETNAM |
No. 453/QLBH-NT | Hanoi, April 10, 2023 |
To: Life insurers
Through the mass media, the Insurance Supervision and Administration Department has received reports on the quality of life insurance agents' advice and support in entering into insurance contracts. The Insurance Supervisory Agency requests life insurers to implement the following measures:
1. Strengthen inspection and supervision of the performance of insurance agency contracts, evaluate the quality of insurance agents' advice, introduction, and sale of insurance products. Request the agents to provide complete and accurate information on insurance products of the insurer to policyholders. Strictly handle the liability of insurance agents in case of violations of the law in performing activities authorized by insurers.
2. Review and improve the quality of customer care services, improve practices, internal regulations, and policies on risk management, ensuring compliance with the law.
3. When a customer complaint arises, the insurer must actively work to resolve the issue. If the customer has reported through press agencies regarding the signing and performance of the contract with the insurer, the company must provide objective and transparent information to the press agencies.
The Insurance Supervisory Agency requests life insurers to strictly implement this document./.
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File gốc của Official Dispatch No. 453/QLBH-NT dated April 10, 2023 on strengthening control over enterprises’ activities đang được cập nhật.
Official Dispatch No. 453/QLBH-NT dated April 10, 2023 on strengthening control over enterprises’ activities
Tóm tắt
Cơ quan ban hành | Cục Quản lý, Giám sát bảo hiểm |
Số hiệu | 453/QLBH-NT |
Loại văn bản | Công văn |
Người ký | Phạm Thu Phương |
Ngày ban hành | 2023-04-10 |
Ngày hiệu lực | 2023-04-10 |
Lĩnh vực | Doanh nghiệp |
Tình trạng | Còn hiệu lực |